Job Description

Quality Assurance Lead - Domiciliary Care

Location:

Seaton, Devon, EX12 2LE

Hours:

Full-time - 37.5hrs/week

Salary:

14 per hour, increasing to 15 per hour on successful completion of probationary period

Reports to:

Registered Manager

About Us

We are a well-established, values-led

domiciliary care provider

committed to delivering high-quality, person-centred care in people's own homes. Our focus is on quality, dignity, and doing the right thing -- not just ticking boxes.

We are now looking for a

Quality Assurance Lead

to join our small, dedicated management team and help us continue to develop and maintain safe, effective, and outstanding care.

About the Role

As Quality Assurance Lead, you will play a key role in overseeing and strengthening quality across the service. You will work closely with the Registered Manager to ensure care delivery meets regulatory requirements, company policies, and best practice -- while remaining practical and supportive for the team.

This is a hands-on role suited to someone who enjoys detail, investigation, and improving systems, but who also understands the realities of domiciliary care.

Key Responsibilities

Complete and oversee

regular care audits

(including care plans, care notes, risk assessments and MARs) Investigate

complaints, concerns, and incidents

, ensuring timely, fair, and proportionate responses Identify themes, risks, and learning from audits and complaints and support service improvement Ensure compliance with

CQC regulations

, company policies, and safeguarding procedures Support the Registered Manager with

quality monitoring, action plans, and CQC readiness

Liaise with staff, families, professionals, and external agencies as required Maintain clear, accurate documentation and audit trails

About You

We are looking for someone who:

Has experience in

domiciliary care

or a similar regulated care setting Has a strong understanding of

quality assurance, audits, and compliance

Is confident investigating concerns and writing clear, professional reports Has good knowledge of

CQC standards and safeguarding

Is organised, methodical, and able to work independently Communicates calmly, sensitively, and professionally Shares our values and commitment to high-quality care
A relevant qualification (e.g. NVQ Level 3/4/5 in Health & Social Care) is desirable but not essential for the right candidate.

What We Offer

A supportive Registered Manager and collaborative working environment A role where quality truly matters and your voice is heard Autonomy and trust to manage your workload Opportunity to make a real difference to care standards and outcomes Competitive salary and flexible working where possible
Job Types: Full-time, Permanent

Pay: 14.00-15.00 per hour

Expected hours: 37.5 per week

Work Location: In person