Job Description

Job Category: Non-Teaching
:
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RA
Worker Category: Hybrid Worker
Salary: 32,070 - 34,359 per annum (pro-rata for part time)
Working Hours: 29 hours per week
Contract Type: Permanent
Closing Date: 19th October 2025
Interview Date(s): TBC
An exciting opportunity has arisen for a part-time (29 hours per week) Quality Assurance Officer within the Business Services Team of the Environment and Transport Department.
The successful candidate will join a small Business Services team that provides a number of key business support functions to the department.
The role supports the Senior Quality Assurance Officer in maintaining the department's Quality Management System, ensuring alignment with the Asset Management System. Assisting with the external & internal audit programs and playing a supporting role in continuous improvement initiatives.
We are looking for someone that has attention to detail, with a structured approach and an interest in developing within the quality field - particularly in maintaining and improving standards
Please note that previous applicants need not reapply & we reserve the right to close this advert early should sufficient applications be received
About the Role
You will support the Senior Quality Assurance Officer to manage the delivery of both the internal and external audit programs and monitor actions raised during audits and management meetings. Support managers in identifying and implementing improvement actions based on outcomes and conduct internal audits independently.
You will assist teams in the development of continuous improvement and quality assurance activities by developing, reviewing and maintaining process charts and other documentation associated with the Quality Management System (QMS) & assist with Document Control within the Asset Management System as well as managing the departmental QMS web pages.
You will lead improvement projects, advising and supporting teams to comply with Quality Management Systems, quality procedures and working practices. You will also undertake process mapping and work with teams on process improvement and efficiency.
You will organise and prepare for key meetings, which will include minutes of meetings, preparation of report and presentation of results where appropriate.
About You
To apply for this post, you must:

• English and Mathematics at GCSE grade 4-9 and NVQ Level 3 or equivalent or demonstrate of equivalent experience.
• An awareness and understanding of auditing requirements and knowledge of the concepts of asset management and quality management systems.
• Experience in working with staff at all levels, demonstrating strong interpersonal and communication skills (both verbal and written).
• Demonstrates a professional, tactful and diplomatic approach, while fostering positive relationships and maintaining strict confidentiality.
• Good organisational, prioritisation and planning skills with a flexible approach and the ability to work under pressure dealing with changing deadlines.
• Excellent ICT skills with experience in using a range of Microsoft packages (such as Word, Excel, Outlook, Visio) with the ability to maintain and monitor records as well as produce process charts and use flowchart software.
• Ability to travel to locations across the County as required.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact:
Faizana Aziz
Senior Quality Assurance Officer
Business Services
0116 3050476
Jodie March
Business Services Team Manager
Business Services
01163057095
How to Apply
Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: .
By applying for this post, you agree to our .
About Us:
About Leicestershire County Council
Leicestershire County Council is a and organisation. In August 2021, we also signed up to the . We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Skills Required