Job Description

Description

Great people work here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values people and will encourage you to thrive? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We're looking for people who don't just come here to get the job done, but who have a real passion for the brand and a commitment to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

We are recruiting for a Quality Assurance (QA) Project Specialist who plays a key role in leading QA projects across manufacturing / facilitiy capability, product and packaging development and continuous improvement. You'll be tasked with ensuring that all quality and food safety standards / requirements engrained within all new manufacturing lines & technologies, and that these work effectively upon commissioning.

We're looking for an experienced QA professional with demonstrable FMCG manufacturing and project experience. Autonomy, self organisation and initiative combined with a willingness to turn your hand to anything will be key to your success - so If you possess strong self-drive and coordination, great stakeholder engagement, attention to detail and the ability to adapt to shifting business priorities and at times ambiguity - we'd love to hear from you.

Key Responsibilities

You'll be a key influencer of how we operate, working cross-functionally with several different departments to drive the Q&FS project design and implementation. This is a specialist role which is integral to the QA function and will support the Quality Assurance team in system compliance, investigations, audits, and training, and help drive continuous improvement of one of the World's most reconisable brands.

Managing the Q&FS project design and implementation, ensuring that all Q&FS standards and requirements are integrated into all new manufacturing lines and technologies, and work effectively upon commissioning. Be the Q&FS workstream lead for Innovation projects, both product and packaging. Tracking project timelines and activities to ensure Q&FS requirements are met and escalating risks or delays to the Quality Manager. Working cross-functionally with Manufacturing, Technical, Procurement, Commercial, and other key stakeholders, and external suppliers to ensure compliance and quality in design and execution. Coordinating quality deliverables during trials and first productions, ensuring documentation and controls are in place. Supporting CI activities and applying problem-solving tools (e.g., 5 Whys, Fishbone, DMAIC). Helping deliver training and awareness sessions to support new launches and improvements. Maintaining project trackers, technical documentation, and quality records related to new developments. Providing shop floor quality support within Packing Hall, Blending, and Logistics (interaction and action). Investigation and resolving of non-conformances using root cause analysis. Reviewing and updating of Q&FS procedures and documentation. Training staff on GMP, hygiene, and QMS principles. Helping monitor and improve the Integrated Good Practices Management System (GMP, hygiene, pest control). Completing complaint investigations and QMS/FSMS-related CAPAs. Participating in internal and external audits, supporting documentation and action completion. Adapting to increased Q&FS support duties if the business requires a future shift in focus.

Skills, Knowledge and Expertise

2+ years experience in FMCG manufacturing production. 2+ years experience in Quality Assurance role within manufacturing industry. Expierience in managing projects with demonstrable project coordination or project management skills (ideally with Project Management training or Six Sigma Yellow / Green Belt). When it comes to key project and workstreams, you are a key driver rather than passenger. Ability to liaise and influence across functions, escalating effectively where needed. Attention to detail and ability to manage multiple tasks with a problem solving mindset and experience using RCA or Six Sigma tools (e.g., 5 Whys, Ishikawa) Intermediate to advanced MS Office skills (Excel, Word, PowerPoint, Outlook) and an ability to draft clear communications to internal and external stakeholders. GCSE (or equivalent) in Science or Maths. Proficient communication and collaboration skills, self-motivated and organised and comfortable managing tasks on your own or in a team setting. Positive attitude and ability to bring others along the change journey, whilst also being comfortable positively challenging colleagues and stakeholders for the greater good.

Benefits

Yearly bonus based on personal contribution and financial performance Flexible working options 25 days holiday plus 8 bank holidays and the option to buy and sell holidays Onsite Gym and Wellbeing Centre Perkbox - employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more Pension scheme with your contributions matched for up to 10% of your salary Cycle to work scheme SimplyHealth Cash plan Onsite Staff shop and online staff discounts Electric Car Scheme Access to LinkedIn Learning Access to ABF Networking, connect, collaborate, and grow across the ABF Group.

About Twinings Ovaltine

Twinings has become one of the world's most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.


More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas's shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion

At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it's how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.

Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.