Job Description

Quality Assurance Support Co-ordinator

Welcome to Connells Group!

At Connells Group, we believe people thrive when supported, connected, and inspired. Our culture is rooted in positivity, growth, and genuine care--empowering every team member to succeed in a safe, inclusive environment.



We're passionate about development, offering tailored learning and cross-team networking to help you build strong relationships and expand your horizons. Collaboration and connection are at the heart of everything we do.

Duties include:

Provide administrative support and assist with ad hoc projects across Quality Assurance teams, ensuring a consistent, high-quality, customer-focused approach. Uphold compliance with internal procedures and regulatory requirements at all times.

Benefits include:

25 days annual leave plus your birthday off Access to Perks at Workfor discounts and rewards Confidential Employee Assistance Programme for mental, emotional, and financial wellbeing Recognition through our High Achievers Event

At Connells Group, you're joining a community that values you, invests in you, and celebrates your success.

Hours:

9:00am-5:30pm

Location:

Leighton Buzzard or Milton Keynes

Key Responsibilities:

Log complaints accurately and issue correct communications in line with regulations. Complete system updates for QA teams Handle customer fee refund queries and process refunds per guidelines. Provide file information for customer information requests. Follow up on reference requests for new starters. Produce accurate Management Information (MI) reports.

What We Expect From You:

Proactive, positive attitude and passion for helping others. Strong communication and relationship-building skills High attention to detail and commitment to quality Ability to work independently and collaboratively. Uphold company values and foster an inclusive workplace. Forward-thinking mindset with interest in technology to enhance collaboration and innovation. Adaptability to evolving tech platforms and commitment to digital learning.

Connells Group UK

is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



MS02978



Job Reference: MS02978