Job Description

Overview

We are seeking a dedicated and detail-oriented Quality Assurance Technician to join our team. In this role, you will be responsible for ensuring that our products meet the highest quality standards. You will play a crucial part in maintaining compliance with industry regulations and internal procedures, contributing to the overall success of our operations.

Our Company

Clipper Teas was started 40 years ago in 1984 in a Dorset kitchen by a tea-obsessed husband and wife team. They wanted to share their love of great tea with a promise of ethical sourcing and natural production. From those small beginnings we now sell Clipper worldwide.

And as part of Ecotone we are a B-Corp company (the first and largest food manufacturer in the world to become fully B Corp) with a mission to protect biodiversity and revolutionizing the food industry from within.

Our CARE Values

Cooperation

- "Working together as one team for strong performance and purpose

Agility

- "Adapting to new situations quickly, taking clear decisions and keeping things simple"

Being Responsible

- "Changing our world for the better through our company-wide sustainability efforts"

Nurturing Entrepreneurship

- "Running the business like it's your own and with the eagerness to continuously win in the marketplace through innovation and excellent execution"

Purpose of the job:

To ensure a high level of technical integrity is maintained with regard to product safety, legality, integrity and quality in keeping with the quality plan, legislative requirements, company expectations, QMS and third-party accreditation. To carry out the day-to-day activities vital to the Quality Assurance Department. Provide technical guidance and support on a day-to-day basis to other departments and more broadly to achieve Quality Assurance Department objectives whilst adding value to the strategic development of the company and work towards the development of the Quality Culture.

Key Accountabilities

Follow appropriate goods-in procedures to inspect and sign off goods-inwards documentation, sample and test raw materials, packaging and finished product. Ensure raw materials, packaging and finished product undergo appropriate checks before positive release HACCP System - CCP Control Measure & Monitoring: CCP1 Raw Material Intake CCP2 Sieve CCP3 Metal Detection CCP4 Sieve on Shredder Set up tea tasting products and equipment in the QA Laboratory, as directed, for Clipper employees, (visitors and customers - when required). Commission samples for external laboratory analysis, following the raw material laboratory sampling and commissioning procedure. Assessing test and materials required Administration of submission forms and lab sampling table and sample labels Physical preparation of the samples Entry of lab test result into SAP Assist in new product development work as directed. Day to day monitoring of product safety, legality, integrity and quality with completion of regular documented checks. Check weigher product set up on Comscales. Monitoring and control over tare weights. Instigate appropriate action on any non-compliance which affects product safety, legality, integrity or quality and record details and actions as required according to company procedure. Escalate issues identified as appropriate to their severity. Identify and file reports on non-conforming product ensuring correct handling, labelling, storage, segregation and disposal according to company procedure. Work to establish formal procedures and actions that will encourage avoidance of the reoccurrence of identified non-conformances. Report to the QMS team any identified deviation or omission from company working practices and procedures including Site Security & Food Fraud, as laid down in the Company QMS. Monitor, record, report and maintain appropriate hygiene standards (GMPs) in all food production areas and around the whole site according to the agreed standards and procedures. SAP Raw Material Management: Sampling raw materials and cold brew blends, Grade changes, Retro certification, Putting Stock on hold, Blocking and Releasing Stock. Blend build checks and approval. Tasting and releasing flavour granules. Audits: Support the QA Department during the preparation and duration of audits, e.g. IFS, FT, Organic, Internals Audits etc.

Experience:

Industry:

Knowledge and experience of working within a Quality Management System with a minimum 2-year QA experience or similar

Other:

Experience in implementing and maintaining IFS Higher Status or BRC Grade AA status Appreciation of international standards Good IT skills, including Microsoft Office applications

Technical Skills / Knowledge

Good knowledge and experience of production and warehouse procedures. Extensive knowledge of complete product range. Knowledge and experience of Company QMS and Organic Standards. Ability to make considered and appropriate decisions

Competencies:

Quality focused Organisational skills Thoroughness Interpersonal communication Time Management Problem solving Literacy Numeracy Identification and escalation of known or potential safety, legality or quality issues. E.g. Serious customer complaint, out of specification analytical results, major internal/external non compliances etc. Identify and agree appropriate corrective actions to internal and supplier non-compliances
If you are passionate about quality and eager to contribute to our mission of delivering exceptional tea products, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: From 29,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance Sabbatical Sick pay Transport links Work from home
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 21/06/2025
Reference ID: Quality Assurance Technician