Job Description

Quality Assurance Training and Competency Advisor
Role Purpose
The QA Training & Competency Advisor plays a critical role in ensuring Connells Group maintains the highest standards of competence and compliance across its Mortgage Services business. This position is responsible for monitoring adherence to the Training & Competence (T&C) Scheme, supporting certification requirements, and providing guidance to staff and management. The role combines advisory, compliance, and performance responsibilities to safeguard regulatory standards while driving continuous improvement and professional development.
What can we offer you?

• Superb training and development programme with clear career progression opportunities.
• Group Discounts on Property Services.
• 25 days holiday entitlement in addition to Bank Holidays
• 24/7 Free Online GP.
• A Day off on your Birthday.

Key Responsibilities:

• Provide advice and guidance to Mortgage Services staff to support best practices and compliance.
• Complete annual certification activities in line with SMCR requirements for certified business roles.
• Monitor adherence to the Connells Group Training & Competence (T&C) Scheme and address any failings appropriately.
• Review MI from first-line sales teams to evidence competence in line with the Connells Group T&C Scheme.
• Have a keen interest in new technology such as AI and Automation of key process
• Maintain accurate and timely updates to the FCA Directory for certified staff, ensuring compliance with regulated timescales.

Key Competencies:

• Advisory Expertise - Provide clear advice and guidance to Mortgage Services staff to ensure compliance and best practices.
• Regulatory Awareness - Complete activities and maintain adherence to SMCR and other FCA requirements.
• Monitoring & Assurance - Monitor adherence to the Connells Group Training & Competence (T&C) Scheme and address failings promptly.
• Data & MI Analysis - Review and interpret Management Information (MI) to evidence competence and inform decision-making.
• Continuous Development - Take ownership of learning and development, actively seeking opportunities to enhance knowledge and skills.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00679

Skills Required