Job Description

The Quality and Compliance Officer supports the delivery and monitoring of the organisation's quality assurance and compliance frameworks. Working closely with the Head of Digital, Quality and Transformation, the post holder will help embed a culture of continuous improvement, risk mitigation, and best practice throughout the organisation. This role will play a vital part in maintaining high standards and ensuring the organisation meets all internal and external requirements, including regulatory frameworks

Main Duties & Responsibilities

To assist in implementing and maintaining the organisation's Quality Assurance Frameworks, Policy and system across the organisation.

To support the development and monitoring of the annual Quality Assurance Plan and track progress against set objectives.

To help ensure compliance with external frameworks and accreditations including Age UK Quality Frameworks, ISO9001, CHAS, CQC, and the Disability Confident Scheme. 4. To gather and analyse quality performance data; produce monthly reports and highlight areas for improvement.

To support monitoring of organisational compliance with legal, regulatory, and contractual obligations.

To work with service managers to ensure policies and procedures are up-to-date and reflect current compliance standards.

To maintain registers and records related to compliance activities (e.g. audit logs, data protection records, accreditation statuses).

To engage with staff at all levels to build understanding and buy-in for quality and compliance processes.

To respond to internal queries and provide guidance in a supportive and solution-focused manner.

To actively promote the organisation's values and brand through all aspects of quality and compliance work.

Requirements Essential:

Educated to GCSE Level Grade 5 and above

Experience in supporting quality assurance or compliance work within a regulated or charitable setting.

Strong understanding of quality standards and frameworks, such as ISO9001 or similar.

Knowledge of GDPR and general compliance requirements.

Excellent attention to detail and organisational skills.

Ability to analyse and interpret data and produce reports.

Strong interpersonal skills and the ability to work collaboratively across departments

Proficient in Microsoft Office and general digital systems.

Commitment to the values and mission of the organisation.

Desirable:

Formal qualification or training in quality management, compliance, or auditing.

Experience working with or in line with Care Quality Commission (CQC) standards.

Experience of working with audit and inspection regimes in the charity or care sector.

Benefits:

Competitive salary

Paid Mileage

Blue Light Card Discounts

27 Days holidays including a Wellbeing Day

Generous Pension Scheme

Staff Referral Scheme

Annual Thank You Events

* Opportunities to take on enhanced responsibilities through key role such as Mental Health First Aider etc