Job Description

Ezi-Dock Systems Limited are manufacturers of World Class process solutions for the Global Life Science Community.

Our products are used by leading pharmaceutical/bio-pharmaceutical companies who demand the highest levels of quality and consistency. Due to our continued expansion, we are in need of a Quality Event and Compliance Coordinator to join our busy Quality team. The position will be based at our premises in Barlborough, Chesterfield.

The successful applicant will be highly motivated and extremely well organised, with an eye for detail and excellent communication skills.

Role & Responsibilities:

Take ownership of Quality Event follow-up, including:
- Customer complaints

- Change controls

- Internal and external non-conformances

- Deviations

- Internal audit CAPAs

- Customer audit CAPAs

- Management review action items

Provide oversight to ensure each event progresses through its full lifecycle in a timely and compliant manner, from initiation and investigation through to closure. Actively engage with relevant stakeholders across departments to assign, monitor, and follow up on corrective and preventive actions, ensuring responsibilities are clearly understood and deadlines are met. Ensure accurate, comprehensive, and up-to-date documentation of all quality event actions and related records. Respond to internal and external enquiries related to quality events and investigations in a timely and professional manner. Regularly report the status of active Events to the Quality Manager Ownership of the creation, maintenance and management of product compliance documentation. Collaborate with relevant stakeholders across all business functions to support the development, implementation, and maintenance of procedures, policies, and processes in line with the Ezi-Dock Quality Management System (QMS) and ISO accreditation requirements. In partnership with the Quality Manager, conduct root cause analysis and develop effective corrective and preventive action (CAPA) strategies in response to non-conformances. Provide support for company-wide projects, system implementations, and infrastructure development from a quality perspective. Actively promote a culture of quality, continuous improvement, and customer focus across the organisation.

Qualities required:

Essential

Knowledge and experience of quality management systems. Solid understanding of root cause analysis methodologies and corrective/preventive action (CAPA) principles. Experience with cross-functional deployment or project management. Experience with product compliance documentation and working knowledge of pharmaceutical packaging regulations. High level of literacy. Excellent attention to detail. Problem-solving skills. A considered and diligent approach to tasks. High levels of organisation. Excellent verbal and written communication. IT literate (ERP Systems, Office, Excel). Willingness to adapt and learn. Good collaborator and team player.
Preferred

Formal training in root cause analysis tools (e.g. 5 Why, Fishbone, FMEA).
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

On-site parking
Work Location: In person