Job Description

Balmoral, a division of Balmoral Group, provides surface and subsurface buoyancy, insulation and elastomer products and services to the global energy, defence, subsea communications and oceanographic industries.

Job title: Quality Manager

1. JOB DETAILS


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Business Unit:

Balmoral Comtec

Reports to (Title):

Compliance Manager

Department:

Quality, Health, Safety, and Environment Department


2. LOCATION


The base location is Balmoral Park, Aberdeen. There may be a requirement from time to time to work at other locations, including Customers', Suppliers, or other Balmoral worksites.


3. BRIEF DESCRIPTION OF THE JOB'S FUNCTION


The job entails providing support to the business for all Quality Assurance activities including the effective maintenance of Balmoral Comtec Integrated Management System (IMS), working closely with Production, Projects, Clients, Contractors and/or Third Parties and Suppliers where appropriate


The job holder shall ensure that significant issues are appropriately investigated, ensuring lessons are identified and verified as part of internal audit arrangements and incorporated as best practice.


The job holder must be able to actively and effectively communicate and collaborate at all levels across the business including clients and supply chain and demonstrate an enthusiastic approach to resolving problems.


It is also expected that the person appointed is pro-active and contributes to our aim of continuous improvement by advising on the operation of our QHSE systems and processes, reporting any issues to line management as appropriate


4. MAIN DUTIES AND RESPONSIBILITIES OF THE JOBHOLDER


Promote the Balmoral Group core values. Contribute to the development and implementation of QHSE objectives aligned ensuring alignment to Balmoral Comtec HSEQ Policy and strategic direction. Establish and maintain open lines of communication to ensure objectives are met and develop good working relationships. Use and comply with the Balmoral systems, processes, and tools - challenge and improve our management systems, processes, and tools. Actively promote and encourage continual improvement- seek best practice and identify improvements from within and externally. Identify, develop, and execute programmes aimed at promoting QHSE performance within the business. Focus on differentiators that will produce positive results. Encourage collaboration and sharing across the organisation - communicate information, seek feedback and act accordingly.

Specific Duties & Responsibilities

Lead the continuous improvement of the quality management systems and supporting applications to meet the requirements of applicable management system standards e.g., ISO 9001, API Q1. Attend Client/Project meetings, as required to support of project requirements. Evaluate and review client quality requirements during pre-qualification/ tendering activities, ensuring they are responded to in a timely manner, highlighting any exceptions and/or clarifications as appropriate. Support the identification of business risks and opportunities ensuring alignment to QHSE Policy and strategic direction and development and implementation of appropriate QHSE objectives. Review Project Quality Plans and/or templates and provide feedback to the Projects department as appropriate. Identify, develop, and implement programmes aimed at promoting improved quality performance. Provide Quality Management guidance, support and training to internal, and external stakeholders as applicable. Ensure changes to quality management systems and supporting applications are communicated to relevant stakeholders. Provide information, instruction and training in the quality management systems and supporting applications. Lead the evaluation and review of process risk and identify appropriate controls to reduce the likelihood of potential process failure occurring that may adversely affect the business e.g., Failure Mode Effect Analysis (FMEA). Lead the investigation of Customer Complaints, ensuring corrective action is identified, agreed and implemented in a timely manner to prevent recurrence. Ensure all NCRs are investigated in a timely manner, ensuring root cause and corrective action is identified, agreed and implemented in a timely manner to prevent recurrence. Support the Quality Inspection activities as required, including assisting client inspection activities. Ensure Quality Inspection activities are conducted and reported in a timely manner for all internal and external stakeholders. Ensure monitoring and measurement devices are calibrated and maintained and documented information is retained. Ensure damaged/faulty monitoring and measurement devices are segregated from unintended use and the repair and recalibration or destruction is approved. Lead internal audit programmes, identifying audits based on applicable business risks and opportunities. Provide information, instruction and training to support the execution of audit programmes including internal or third-party audits. Conduct and report internal audits to verify compliance with quality management system and/or client (project) requirements. Identify and share audit outcomes, ensuring audit findings are agreed and communicated in a timely manner. Verify the effectiveness of actions to prevent recurrence prior to closure, ensuring documented information is retained. Lead third-party audits including Client/Project audits, certification audits. Lead the analysis and review of quality management system performance (trends) and identify recommendations for improvement. Lead the communication and reporting of quality management performance internally and externally, including client and project reporting requirements. Participate in Project Lessons Learned reviews ensuring lessons are identified, shared, communicated, and learned.

5. WORKING RELATIONSHIPS

Personnel Reporting to Jobholder

Certification Engineer. Senior Quality Advisor/ Quality Advisor Quality Coordinator.

Key Internal Relationships

Directors, Managers, Supervisors. Engineering/ R&D department. HSE department. Production department. Projects department. QC department. Stores. Supply Chain. Supply Chain. Technical department. Subsea Test Centre department.

Key External Relationships

Customers e.g. auditors, Quality professionals Third Party Auditors.

6. THE JOBHOLDER QUALIFICATIONS, EXPERIENCE, SKILLS & TRAINING


Note that criteria listed as "Required" will be strictly applied in the recruitment process - candidates who do not meet these criteria will be rejected.

Qualifications

Required:


Lead Auditor/Assessor. Professional quality management qualification e.g., CQI Diploma, MSc in Quality Management or equivalent. Professional membership e.g., IOSH or CQI, or equivalent.

Desirable:


Professional Occupational health and safety qualification e.g., NEBOSH General Certificate. Suitable sciences, engineering, or business qualification e.g., degree or HNC.

Experience

Required:


Minimum of 5 years' experience in a similar role. Relevant previous experience within a manufacturing environment. Relevant previous experience coaching, mentoring and developing people. Knowledge of ISO 9001 management system requirements, and associated terminology. Experience in developing and maintaining business management systems. Leading and conducting root cause investigations and application of root cause analysis methods. Relevant previous experience developing and implementing qualitative and quantitative risk assessment techniques e.g., Failure Mode Effect Analysis (FMEA). Internal auditor, involved in preparing and implementing risk-based audit programmes. Experience of external audit activities, e.g., client audits, third party certification audits Understanding of national calibration requirements e.g., UKAS certification requirements. Knowledge of relevant industry technical codes and standards, e.g., BS EN 10204 Knowledge of mechanical/ metallurgical testing principles, e.g., radiography, NDT/NDE.

Desirable:


Practical application of applicable UK HSE legislative/regulatory requirements. Understanding associated international management systems models, standards e.g. ISO 10006, ISO 14001, ISO 29001, API Q1, API Q2 and EFQM/Business Excellence Model.

Skills

Required:


Ability to read and understand manufacturing/geometrical drawings. Proficient in the use of Microsoft Office. IT skilled with data input / handling experience and working with databases. Clear and effective communication skills, both written and oral. Ability to muti-task and adapt to changing working conditions. Works well independently and as part of a team. Organised and analytical with an enthusiastic approach to problem solving. Self-motivated, able to work under pressure and prioritise workloads. Good organisational, literacy and numeracy skills. Capable of setting clear expectations and delegation skills. Lead and manage root cause analysis investigations. Effective presentation skills, capable of presentation and discussion at Senior Management levels. Attention to detail, manage and record deliverables with a high level of accuracy. Enthusiasm for self-development and developing, coaching, and mentoring others. Demonstrate Continued Professional Development e.g., CQI or equivalent. Able to build, and continually cultivate, relationships.

Desirable:


Product knowledge Knowledge of HSE legislative and regulatory requirements.

Required:


IRCA Lead Assessor (trained to a relevant quality management system standard). Investigation and/or root cause analysis training e.g., Top-Set, Black-Box, Tap-Root.

Desirable:


API Q1/Q2 Lead Assessor.

This Role Profile outlines the main areas of responsibility; however, the role holder may be required to perform any other necessary duties within their experience and capabilities from time to time.


Working with Balmoral you get the opportunity to work in a fast-paced environment that is varied and challenging - with potential for career progression.

Please note that Balmoral is unable to support employment visa sponsorship at this time.