Job Description

Quality Manager

Location:

Based at Pierson Road, Alconbury Weald, with regular travel to MM Flowers sites in Chatteris and Lincolnshire

Contract:

Full-time, 40 hours per week (usually Monday-Friday)

Salary:

Competitive (paid monthly)

Benefits:

BUPA Private Medical Insurance (employee cover only) and 5% Pension Contribution

MM Flowers is seeking a confident, experienced, and people-focused

Quality Manager

to lead quality operations across our multi-site production facilities in Alconbury, Chatteris, and Lincolnshire. As a senior member of our Technical team, you will be responsible for ensuring our products consistently meet the high standards expected by our customers, across both our Flowers and Plants divisions.

This is a hands-on leadership role suited to someone who thrives in a fast-paced, collaborative environment. You'll manage quality teams across sites, build strong relationships with Operations and Procurement, and act as a technical point of contact for customers and auditors.

Key Responsibilities

Multi-Site Quality Leadership

Lead, coach, and develop Quality Supervisors and Auditors across three production sites Champion a quality-first culture with clear expectations and proactive ownership Ensure day-to-day quality checks and processes are consistent, effective, and aligned with standards

Audit & Compliance

Maintain full audit readiness for internal, customer, and third-party audits Lead or support customer audits, ensuring accurate documentation and confident communication Oversee internal audits, drive improvement actions, and monitor completion

Customer & Stakeholder Engagement

Be a key technical contact for customers on quality performance, audits, and complaint resolution Present clear, data-backed insights and lead discussions on improvement opportunities Partner with Operations, Procurement, and NPD teams to support quality delivery and new product planning

Quality Data & Continuous Improvement

Own and report on site quality KPIs, including complaint trends, material rejections, and product compliance Analyse performance data to identify risks and lead corrective and preventive action plans Ensure data accuracy across quality systems and support cross-site reporting consistency

What We're Looking For

Proven experience in a Quality Manager or senior technical role within food, FMCG, produce, or horticulture Demonstrated success managing teams and quality processes across multiple sites Strong working knowledge of raw material and finished goods quality management Experience with internal and customer audits and presenting to technical and commercial stakeholders Confident leader with excellent communication, analytical, and organisational skills Ability to travel between Alconbury, Chatteris, and Lincolnshire sites as needed

Desirable

Experience working with major UK retailers and their quality systems Familiarity with flowers, plants, or perishable products Understanding of complaint systems, traceability, and customer audit expectations
This is an exciting opportunity to make a real impact in a business committed to high standards and continuous improvement. If you're a collaborative, quality-driven leader ready to take on a pivotal technical role, we'd love to hear from you.

Job Types: Full-time, Permanent

Additional pay:

Loyalty bonus
Benefits:

Canteen Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Private medical insurance Referral programme
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person

Reference ID: Quality Manager - Multisite