Job Description

Location

Manchester

Company

Employment

Contract type

Fixed term/ Full- time

Salary

Up to 28,000 per annum

Closing Date

05/09/2025

Ref No

4799





The Growth Company (GC) has a great opportunity for a Quality Officer to contribute to all aspects of Quality Assurance including but not limited to; observations, participant feedback, safeguarding, self-assessment, workforce development and training, policies and procedures. Support to maintain the delivery quality assurance activities to ensure quality improvement planning and in alignment with industry practice and accreditations.



At GC Employment we help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.

Due to the wide geography of delivery there are occasions were travel across Merseyside, Greater Manchester, South Yorkshire and Nottinghamshire may be required.

This is a fixed term contract position until 31/03/2026.

Key Responsibilities:

Support the delivery of quality assurance activities to ensure participants achieve sustainable outcomes. Build and maintain strong relationships with partners, suppliers, and stakeholders to enhance service delivery. Coordinate and monitor continuous professional development (CPD) through daily engagement with subcontractors and colleagues. Conduct observations and evaluations of IAG, Employer Engagement, Training, and Customer Service to ensure compliance with contract and quality standards (Matrix, Fidelity, etc.). Develop and implement tools, resources, and training workshops to improve service quality. Manage administrative tasks including CRM monitoring, report writing, and data analysis. Review action plans and work products to assess and evidence the quality of the customer journey. Proactively track customer outcomes and streamline evidence generation processes. Contribute to internal audits and produce monthly and quarterly quality reports for management. Identify themes and issues, and support the creation of development plans to drive continuous improvement.

About You:

Strong observation and recording skills, with attention to detail and accuracy. Excellent verbal and written communication skills, adaptable to various audiences. Advanced analytical skills with the ability to translate data into clear, actionable reports. Proven ability to build and maintain positive working relationships across internal teams and external partners. High proficiency in Microsoft Office applications (including Teams), web-based tools, online delivery platforms, and bespoke systems used within the Growth Company.

Skills and Experience Required:

Possess assessor or teaching qualifications, or demonstrate equivalent practical experience. Proven experience conducting observations aligned with Matrix standards and IAG principles. Skilled in preparing and compiling evidence for Ofsted inspections. Experience in designing and delivering engaging training sessions to diverse audiences. Strong understanding of contractual quality requirements across public sector bodies (e.g. DWP, Local and Combined Authorities). Familiarity with key quality frameworks and standards such as Matrix, Fidelity, and ISO9001. Experience in delivering focus group discussions (FGD) Good awareness of the public service environment and its operational context.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.



Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.



We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.



If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.



We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.



Examples include:


Meeting the hiring manager or touring the venue in advance Extra time for tasks Interview questions shared beforehand Accessibility software or equipment for assessments
We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage.



GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.



All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.