Job Description

Position:

Quality Officer

Job Location:

Hybrid and travel to services

Employment Type:

Full-time 40 hours per week

Base Salary:

34,723.16

Essentials:

We are looking for a dedicated Quality Officer to lead, coach, and support our teams in delivering person-led, high-quality services that truly make a difference.

As a Quality Officer, you'll play a pivotal role in interpreting and implementing regulatory frameworks, conducting expert audits, and working in partnership with the people we support and their families to continuously improve service quality.



Full job description

We are seeking someone with a strong background in operational management within social care, who understands how to use audits and self-assessments to evaluate and improve quality. You will be flexible, proactive, and committed to working collaboratively across the organisation.

Role and Responsibilities

Lead proactive quality audits and assurance monitoring across designated services Mentor and coach Managers to achieve and sustain excellent service standards Conduct responsive audits and spot checks based on performance data and intelligence Identify trends and themes, develop action plans, and celebrate innovation Collaborate with individuals we support and their families/carers to co-design quality checks Produce high-quality reports that capture learning and drive improvement Independently validate regulatory and improvement action plans Support operational teams to close open actions and embed new systems Deliver at least two quality audits per service annually Host weekly Quality Improvement Calls for services requiring enhanced support Champion a culture of inclusion, co-production, and continuous learning

Experience

The ideal candidate will bring strong organisational skills and a keen eye for detail, along with a confident and approachable communication style. They will be QCF Level 3 qualified with at least 2 years' experience of working in the care sector. They will be assertive, able to have difficult conversations and be self-sufficient. In addition, we are looking for candidates who have the following skills and experience:

Proven experience in operational management and quality assurance In-depth knowledge of social care regulations, legislation, and best practices Skilled in conducting audits and developing evidence-based improvement plans Strong leadership and coaching abilities Excellent verbal, written, and IT communication skills Willingness to travel and work flexibly, including occasional out-of-hours support Full UK driving licence and access to a vehicle

M&D Care are an established family-oriented business, which is run by a passionate team of professionals who deliver specialist, complex and bespoke care services throughout Southwest Wales for people with Learning Disability, Physical Disability and Mental Health needs. We believe that everyone should be given the opportunity to succeed and to achieve their goals and aspirations in life however big or small these may be.