Job Description

Job Title:

Quality Control Technician

Location:

Hortonwood, Telford.

Accountable to:

Production Manager

Hours of Work:

2pm-10pm/10pm-6am (rotating weekly)

Role Overview:

To conduct visual inspections and specified quality control tests to ensure all manufactured products adhere to agreed specifications, and all processes are compliant with the ISO9001:2015 standard. Provide regular quality patrols across all manufacturing lines, support production with guidance on quality standards and escalate any quality concerns quickly to minimise defects. Record all quality information and test results for product quality assurance, compliance, traceability, and analysis. Ensure all test equipment is accurate and calibrated. Coordinate all problem solving and process improvement activities to raise production standards for right first-time quality and customer satisfaction. Support problem solving to implement new ideas and improvements. Ensure quality standards and targets are consistently achieved. Provide effective communication across the business and fast resolution to any quality concerns raised, executing improvements quickly. Drive a Quality Excellence/improvement culture.

Role Responsibilities

Responsibility for carrying out visual inspections and specified quality control tests to ensure all products adhere to the agreed specification & quality plan. Ensure first-off/Peel tests and shift production samples processes are managed effectively. Escalate quality concerns or deviations from specification immediately to minimise defects. Ensure any defective product is quarantined and support disposition actions to ensure any rework, release or scrap activities are effectively processed. Ensure regular quality patrols are implemented throughout shift and across all production lines for a visible quality presence and ensure high quality standards are maintained. Support best practice 'Quality' techniques at the shop-floor level such as standard work and mistake proofing. Key results include effective QC inspection & improving product quality. Provide training and coaching in quality standards and processes as required. Develop and execute new SOP's, quality alerts and care points in production. Excellent standards of Quality Control application, test & measurement, communication, personal discipline, H&S, quality, time management, problem solving and customer service. Maintain Quality KPI's to monitor improvements, promote new ideas, CI & learning. Support and ensure full compliance with internal and external quality audits, ISO9001:2015 and customer specific standards.

Performance Measures

Excellent standards of quality control, problem solving, continuous improvement, workplace organisation, communication, organisation, personal discipline, Health & Safety, quality of work, time management, team collaboration and customer service. Good attention to detail, adherence to process and 'eye' for quality excellence. Raise standards in quality and ensure quality KPI targets are consistently achieved. Provide training and upskilling for employees in Quality standards & techniques.

Personal Attributes

Clean, neat and tidy approach to work. Punctual and adaptable. Ability to work on own initiative or as part of a larger team. Good polite manner. Motivated to learn and develop skills. Attention to detail. Ability to work in a fast-paced environment. Positive approach to the working environment. Assertive approach to decision making.

Skills/Abilities

Good communication, engagement & rapport with employees at all levels is essential. * Computer literate