Job Description

About The Role
Are you ready to lead the way in Training and Quality excellence? Lloyds Clinical is seeking a passionate and experienced Training and Quality Manager to champion quality assurance and governance across our services.
In this pivotal role, you will: lead the strategic development and operational delivery of training, quality assurance, and continuous improvement initiatives within Patient Services. This role ensures that all learning and quality practices align with regulatory standards, organisational goals, and deliver measurable improvements in patient experience and operational performance.
Key Responsibilities of the Quality and Training Manager

• Leadership & Strategic Planning - Lead and manage the Training, Quality Assurance (QA), and Continuous Improvement (CI) teams to deliver high performance.
• Quality Management - Design and maintain QA frameworks, scorecards, and calibration processes
• Training & Development - Develop and implement a strategic learning plan covering onboarding, upskilling, and professional development.
• Continuous Improvement - Analyse QA data, complaints, and performance metrics to identify root causes and trends.
• Compliance & Risk - Ensure all training and QA practices comply with GDPR and other relevant regulations
• Analytical Thinking - Use data-driven insights to inform strategy and decision-making.
• Communication & Coaching - Present findings, strategies, and outcomes to senior stakeholders
• Technology & Tools - Oversee the use of QA platforms, Learning Management Systems (LMS), and reporting tools.

About You

• Proven experience in training, quality, and development roles within a contact centre or healthcare setting.
• Strong leadership and team management capabilities.
• In-depth understanding of regulatory and clinical standards.
• Expertise in designing and evaluating training programs.
• Proficiency in QA and LMS tools, and digital learning platforms.
• Strong analytical, communication, and stakeholder engagement skills.
• Experience in budget management and resource planning.
• Full UK driving licence.

About Us
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

Skills Required