Job Description

Role Introduction:
This is an important role for the organisation which requires strong leadership and people management to ensure that the Query Resolution Function operation is able to operate efficiently, effectively and deliver on key strategic goals. What You Will Do:

• 
  Support the newly created Query Resolution Team
• 
  Ensure Invcice queries are investigated resolved end to end within the team to enable cash collection
• 
  Develop standard processes to ensure resolution accuracy and contract compliance are understood and adopted across the organisation
• 
  Measure the performance (e.g. through Key Performance Indicators) of the team and operational processes against objectives
• 
  Support and develop team members in their roles so that they maximise their contribution and potential

What You Will Have:

• 
  Experience working in a similar environment
  > Experience managing a team
  > Ability to interpret and analyse financial data
  > Ability to resolve exceptions and disputes as well as manage client expectations
  > Ability to work well under pressure and meet deadlines
  > Natural ability to lead team, develop skills of direct reports, and positively impact team morale
  > Excellent verbal and written communication sk

What We Do For You:
Wellbeing focussed \xe2\x80\x93 Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Generous Annual Leave \xe2\x80\x93 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme \xe2\x80\x93 Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we\xe2\x80\x99re committed to enabling your growth personally and professionally

• Development Programmes \xe2\x80\x93 From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus \xe2\x80\x93 Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme \xe2\x80\x93 Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance \xe2\x80\x93 Providing you with support and assistance when you need it most

Recognition \xe2\x80\x93 Highlighting and rewarding the great work our people do

• Values Awards \xe2\x80\x93 Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Clear Review \xe2\x80\x93 Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference \xe2\x80\x93 we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! \xe2\x80\x93 Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time \xe2\x80\x93 Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven \xe2\x80\x93 donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:
We are one the UK\xe2\x80\x99s largest tech companies, and our products sit at the heart of some of the country\'s best-known businesses. We\xe2\x80\x99ve grown phenomenally quickly with a \xc2\xa3275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you\xe2\x80\x99ve applied here - careers.oneadvanced.com/how- we-hire