Job Description

Race Room OperativeWe're currently recruiting Full time Race Room Associates for our Head Office!The Job:Making a positive impact on every customer transaction, efficiently and effectivelyProblem solving and building excellent relationships over the telephone/ online, and providing a friendly, timely and professional serviceBuilding real connections, being dedicated to offering the highest customer's serviceKeeping up to date with each days live sporting eventsWe are here for our customers, during sporting events, so you'll need to be flexible and commit to working a rotating work pattern - Your hours of work will be between 9:00am to 9:30pm Monday to Sunday.The organisation:Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone and text betting service, which is available 7 days a week.We maintain our relationship with the local community by sponsoring the Co. Antrim FA.About the roleInterested in applying? This is what you'll need:Essential:GCSE Maths and English, at grade C or above (or equivalent)Previous Customer Care experience OR excellent telephone skillsNumeracy SkillsDesirable:Experience in Microsoft Office packagesKeen Interest in SportCustomer care experience. Must be numerate and have excellent telephone or customer service skills.Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.Toals Bookmakers are an equal opportunity Employer:If you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team.Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.Expected hours: No less than 32 per weekWork Location: In personAbout the companyToals Bookmakers, established in 1932, is a leading independent bookmaker in Northern Ireland, renowned for its dedication to providing premium sports betting and gaming experiences. With over 50 locations, Toals combines decades of expertise with modern technology to deliver exceptional service. The company prides itself on fostering strong customer relationships and offering an extensive range of betting markets, including horse racing, football, and more. Known for its commitment to community engagement and industry integrity, Toals Bookmakers remains a trusted choice for both casual and dedicated bettors.Required Criteria

• GCSE Maths and English, at grade C or above (or equivalent)
• Previous Customer Care experience OR excellent telephone skills
• Numeracy Skills

• Experience in Microsoft Office packages
• Keen Interest in Sport
• Customer care experience. Must be numerate and have excellent telephone or customer service skills.

Toals Bookmakers