Job Description

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.
Radiology is a busy department providing X-Ray, CT, MRI, Fluoroscopy and Ultrasound services. We provide diagnostic services to our hospital sites using both specific Radiology IT packages alongside Trustwide systems to provide integrated care.
We have an exciting opportunity for an enthusiastic, experienced Receptionist/Admin Assistant to join our friendly team based within Radiology at UHND.
The successful candidate should provide consistent outstanding care and exemplary service to our patients and visitors, arrange appointments and liaise with all involved in the Imaging process to ensure the best service for our patients.
The successful candidate will need excellent communication, organisational and investigative skills and have a flexible approach to tasks with experience working in a busy office environment.
Main duties of the job
We are looking for candidates with excellent interpersonal skills, dedication and the confidence to deal with a wide range of matters with diplomacy. Patient administration experience, experience in working with people and the ability to adapt to change while managing and prioritising a heavy workload, in a fast developing environment is essential for this role. An organised and flexible person who enjoys working individually but also as part of a wider team would be ideal for this role.
Main duties of this role include; front of house reception cover, booking Radiology appointments, communicating with patients and staff, undertaking IT system based work, linking in with patient transport services and general administrative duties.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full s can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).
Details
Date posted
19 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
C9439-2526-1231
Job locations
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Job description
Job responsibilities
- Greeting patients and visitors attending the department
- Accurately entering details onto the Radiology Information System
- Handling queries, liaising with other departments and Colleagues when necessary
- Liaising regularly with secondary care staff, GP surgeries etc.
- Providing a fast and responsive appointments service to patients
- Receiving and handling information regarding referrals to the service, within set timescales
- Providing general admin support to the Radiology department as a whole
- Ensuring waiting time targets are met (including 2 week referrals)
- Sending and receiving images via Radiology IT systems. Job description
Job responsibilities
- Greeting patients and visitors attending the department
- Accurately entering details onto the Radiology Information System
- Handling queries, liaising with other departments and Colleagues when necessary
- Liaising regularly with secondary care staff, GP surgeries etc.
- Providing a fast and responsive appointments service to patients
- Receiving and handling information regarding referrals to the service, within set timescales
- Providing general admin support to the Radiology department as a whole
- Ensuring waiting time targets are met (including 2 week referrals)
- Sending and receiving images via Radiology IT systems.
Person Specification
Special Skills & Knowledge
Essential

• Friendly, approachable and committed to providing quality patient care.
• Ability to prioritise workload and work under pressure in a busy department.
• Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
• Flexible approach to work and adaptable to change

Desirable

• Knowledge of NHS procedures
• Knowledge of Radiology systems

Special Requirement
Essential

• Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.

Desirable

• Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.

Experience
Essential

• Experience dealing with the general public and the ability to solve problems.

Desirable

• Previous experience working within the NHS and/or a Radiology Department.

Qualifications
Essential

• Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English. Or, equivalent experience suitable for role.

Desirable

• NVQ Level 2 or equivalent in Administration (or working towards)

Person Specification
Special Skills & Knowledge
Essential

• Friendly, approachable and committed to providing quality patient care.
• Ability to prioritise workload and work under pressure in a busy department.
• Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
• Flexible approach to work and adaptable to change

Desirable

• Knowledge of NHS procedures
• Knowledge of Radiology systems

Special Requirement
Essential

• Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.

Desirable

• Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.

Experience
Essential

• Experience dealing with the general public and the ability to solve problems.

Desirable

• Previous experience working within the NHS and/or a Radiology Department.

Qualifications
Essential

• Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English. Or, equivalent experience suitable for role.

Desirable

• NVQ Level 2 or equivalent in Administration (or working towards)

Skills Required