Job Description

Band 2






Main area
Radiology Administrator
Grade
Band 2
Contract
Fixed term: 9 months
Hours
37.5 hours per week (Full Time)
Job ref
164-5829581


Site
City Hospital
Town
Nottingham
Salary
\xc2\xa322,383 per annum
Salary period
Yearly
Closing
04/12/2023 23:59


Job overview An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the CT Radiology Department at NUH. We will require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It will be essential that the post holder can demonstrate excellent communication skills and be an organised individual, as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner. Good customer care is essential in this role.

You must be educated to GCSE level, with grade C or above in English and Maths. Computer skills are essential in this role and experience in using Microsoft Word and Outlook is necessary. Knowledge of our hospital computer systems such as Medway, DHR Unity and CRIS systems is desirable. The successful candidate must be able to work across all sites of NUH, Queens Medical Centre, City Hospital and The Treatment Centre. The hours of work will be between the hours of 7:30am to 8:30pm, 7 days a week and will be on a rota so flexibility will be required.

Main duties of the job Taking telephone queries from patients. Booking/amending appointments depending on the urgency of the referral. Working on a busy reception and dealing with patients face to face. Management of email inboxes. Liaising with colleagues and clinical staff of all levels. General Administration
Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and person specification
Please refer to the job description and person specification attached to the advert for the full details.

Detailed job description and main responsibilities In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying. With a vision of \xe2\x80\x9cworking together to be the best for patients\xe2\x80\x9d, the Radiology Administrator will be will be required to work flexibly across all areas of the Radiology Directorate. To provide general clerical,
administrative and reception duties, maintain service levels and work in a call centre environment. This will include receiving and processing imaging referrals and making appointments using the Computerised Radiology Information System (CRIS) in line with Trust waiting time standards. The post holder will answer calls from patients, external and internal referrers delivering a high standard of customer service. You will be required to closely liaise with patients, hospital administrative and clinical staff in order to provide a prompt and quality patient focused service.
It is essential that all staff are aware of the need for flexible working arrangements, as individuals must be prepared to work in all areas of the department and on either campus when necessary to
maintain service level.
Person specification

Training & Qualifications
Essential criteria

• GCSE English and Maths at Grade C or equivalent
• Experience in Microsoft Office

Desirable criteria

• Knowledge of hospital computer systems, i.e. Medway PAS, CRIS, NOTIS

Experience
Essential criteria

• Experience of working in reception environment
• Experience of customer services/dealing with the public - F2F or telephone

Desirable criteria

• Previous Call Centre / Booking office experience
• Previous experience of working in the NHS in a patient facing role

Communication and relationship
Essential criteria

• Able to communicate effectively
• Ability to demonstrate initiative
• Able to work effectively as part of a team
• Can work under pressure with minimal supervision

Analytical and Judgement skill
Essential criteria

• Ability to use own judgement and know when to refer issues on to appropriate members of staff

Desirable criteria

• Ability to analyze a situation and propose improvements

Planning & organisation skills
Essential criteria

• Good time management skills in a pressured environments

Physical skills
Essential criteria

• Able to sit at a keyboard and computer screen for long periods of time

Other requirements
Essential criteria

• Able to be flexible with hours
• Able to work at either the City or QMC campus
• Understanding of trust values and behaviours

___________________________________________________________________________________ Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms. Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly. Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications Salary: The quoted salary will be on a pro rata basis for part time workers. Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted. At Risk of redundancy: NHS employees within the East Midlands who are \xe2\x80\x98at risk\xe2\x80\x99 of redundancy will be given a preferential interview where they meet the essential criteria of the person specification. International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad. ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (\xc2\xa341.90 for enhanced and \xc2\xa321.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month\xe2\x80\x99s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.