Job Description

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
Main duties of the job

• To communicate with patients within the department and on the telephone
• Provide patients with information regarding their scans and in particular preparations they need tofollow prior to appointment
• Liaise with other members of staff within the department
• Show empathy and tact at all times when dealing with the public
• Attend Mandatory Training sessions as required
• Follow the policies and procedures laid down within the Radiology Department and throughout theTrust
• Suggest improvements that could be made in a particular job role possibly saving time/money forthe department
• Accuracy and confidentiality are the most important responsibilities of the job role
• Input and retrieve patient details using the Trust wide PAS system and the RIS
• Interrogate and validate the departmental waiting lists to ensure that robust and accurate data isavailable to requestors
• Participate in the future upgrades of the radiology information system
• Support service improvement within the radiology department
• Monitor the efficiency of the booking system and suggest improvements
• Comment on policies and procedures

About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Details
Date posted
01 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
230-36764292-UEC-B
Job locations
George Elliot Hospital
College Street
Nuneaton
CV10 7DJ
Job description
Job responsibilities

• Provide an appointment booking service within the Radiology Department
• Provide cover for other Appointment Clerks within the Radiology Department
• Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
• Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
• Telephone patients if scheduling occurs less than 7 days before their appointment date
• Use of the Soliton and Lorenzo systems

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. Job description
Job responsibilities

• Provide an appointment booking service within the Radiology Department
• Provide cover for other Appointment Clerks within the Radiology Department
• Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
• Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
• Telephone patients if scheduling occurs less than 7 days before their appointment date
• Use of the Soliton and Lorenzo systems

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Desirable

• Experience of booking all radiological examinations, including patient preparations
• Experience of using a booking system in some environment

Qualifications
Essential

• Good standard of education up to GCSE or Level (A-C) standard

Desirable

• NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience

Skills and Abilities
Essential

• Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
• Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required

Desirable

• In depth knowledge of all administration tasks and duties

Person Specification
Experience and Knowledge
Desirable

• Experience of booking all radiological examinations, including patient preparations
• Experience of using a booking system in some environment

Qualifications
Essential

• Good standard of education up to GCSE or Level (A-C) standard

Desirable

• NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience

Skills and Abilities
Essential

• Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
• Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required

Desirable

• In depth knowledge of all administration tasks and duties