Job Description

An exciting opportunity has arisen within our Radiology management team as the Support Services Lead. We are looking for a team player to lead our large admin team and work alongside the management team to help improve efficiency and patient experience within the Radiology department.



You will be responsible for managing the administration and clerical staff across the Radiology departments. This will include our medical secretaries, main admin office, Ultrasound, CT, MRI and our community sites.



The role will require excellent communication and organisational skills. Previous leadership and people management experience is essential.



You will be responsible for standardising the administration processes across all radiology sites. To ensure that the team provides a high standard of patient care and customer experience associated with the appointment booking, attendance and receiving of reports.



You will work with the Radiology Services Manager and information team to ensure close management of the service demands, service delivery and identify changing trends and challenges. As part of the radiology management team you will be responsible for driving change, monitoring service provision and adapting to new technologies.



The department comprises of general x-ray rooms, A+E, CT, MRI, ultrasound department, fluoroscopy, Interventional suite, maxillo-facial unit and mammography.



This position is a temporary term to cover maternity leave for up to 12 months.



The post holder will be responsible for the administration and secretarial teams across Radiology.

Currently comprising of:

MRI x 3 staff

CT x 3 staff

Medical Secretaries x 2 staff

Ultrasound x 4 staff

Plain Film x 2 staff

Mammography/IR x 2 staff

Reception team x 2 staff

Community admin team x 4 staff across 3 sites.



Be responsible for a high quality and comprehensive administrative service to the Consultants and Radiology Services Manager, ensuring Trust standards are adhered to in relation to all documentation and data input and all information governance legislation compliances are met



Provide an efficient and responsive clerical, administration and secretarial support service to radiology including the RSCH and Community Sites.



To have the knowledge and expertise to ensure that all administrative duties align with national guidelines. To ensure that patients appointments are booked according to their clinical and pathway priority and reports are provided as per local policy.



Ensure stringent stock control measures are in place to maintain relevant administrative resources within the budget allocated



Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.



We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.



The Care Quality Commission (CQC) have given us an overall rating of Outstanding.



Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than 45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.



Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.



A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo



To be a proactive member of the Radiology Management Team responsible for the implementation of new administrative processes and technology.



A key member of the Radiology management Team with regard to performance management, review and improvement initiatives.



To manage the administration and secretarial teams associated with all areas and modalities within Radiology both at the Royal Surrey County Hospital and Associated Community Sites



To ensure the team provides a high standard of patient care and customer experience during all attendance across the radiology sites.



To manage all aspects of the patient journey associated with the appointment, attendance and receiving of reports.



To standardise the administrative process for cancellations, non-attendance and rescheduling of appointments across all radiology sites.



To proactively monitor, audit and review the reasons for non-attendance to improve service delivery and maximise the utilisation of appointments slots.