Job Description

How you'll make a difference:

As a Care Responder, you will work directly with the community, responding to either planned or emergency care visits in peoples own homes.



The Rapid Response Service attends to residents of South Gloucestershire who have pendent alarms and helps them in crisis. It is an integral service, supporting residents to remain at home and avoid admissions to hospital.


What you will be doing:
Regularly, you will work with residents in their own home following a crisis. Your role is aimed at improving their quality of life and increasing independence, keeping them safe at home. You will be required to keep accurate records of your visits in line with council guidelines.
Working closely with practitioners, you will implement care and support plans, refer issues and discuss and raise concerns in accordance with safeguarding procedures, in order to protect vulnerable people.
Within the service, you will have use of the rapid response 4X4 vehicle and be first on scene attending fall calls raised from the pendent alarm. You will assist residents with getting up using a raizer chair.
You will deliver care and support to those who are experiencing a crisis. This could be due to recent ill health, reduced mobility or their main carer being unwell.


What we need from you:
A key requirement is your ability to show sensitivity and empathy for people who may have varying needs, both physical and emotionally. At times, you may need to manage challenging behaviour e.g. behavioural difficulties in homes and/or the community, so you will need to adopt a flexible approach to your work. Given the nature of the work, you must be able to communicate effectively both verbally and in writing. You will have the ability to work under pressure and remain calm when faced with a crisis. Although not essential, you may have experience of working in a care sector and be able to demonstrate knowledge of relevant Care Act 2014 legislation and regulations. You may hold a relevant vocational qualification e.g. QCF, NVQ 2 or hold a CQC Care Certificate.
If successful, you will be required to complete the CQC Care Certificate if you don't already hold this.


What you need to know:
We offer a response service of 7 days a week between the hours of 7.00am - 10.15pm. Your uniform and equipment will be provided. You will be predominately working out of our office in Yate and in and around the community. You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel. Business insurance will need to be added to your insurance policy. You can claim back mileage expenses. Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained.


Interviews anticipated week commecing the 26/8/25.


How a career at South Gloucestershire Council is different:
We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our

training and development offer

, which helps make the greatest long-term difference in work. We trust our team to work in the way which allows them to make the biggest difference, and we continue to

invest in technology

to help staff do their jobs to the best of their ability and

celebrate innovation.

As part of our benefits package, you will receive

generous annual leave

(pro rata), employee

wellbeing support

and you will have access to a range of

staff discounts

, including eye tests, travel, shopping and leisure activities. We recognise that our

diverse team

of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.


Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.



We're building and shaping communities which people are proud of. We're working with the most vulnerable in our community to help them achieve what they want in life. We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.


We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it!

To view the full job description, please click this link: Care Responder - job description.