Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It\xe2\x80\x99s an opportunity to do something meaningful, each and every day. It\xe2\x80\x99s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you\xe2\x80\x99re someone who cares, there\xe2\x80\x99s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work\xc2\xae
Top 100 Most Loved Workplace\xc2\xae
Forbes Best-in-State Employer

Real Estate Account Handler

The Role:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you\xe2\x80\x99ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It\xe2\x80\x99s an ideal environment for working alongside and interacting with fellow colleagues.

An excellent opportunity has arisen in one of our desktop handling teams. We are seeking an individual, ideally with experience of handling commercial claims but experience within a claims handling environment will be considered.

The role will involve working within a well-established team, managing International commercial property claims from first notification of loss through to settlement. The claims will be managed by our colleagues globally and you will be responsible for the oversight and data capture via our UK based IT platform. We will provide you with the training and tools that you need to help develop your skills and knowledge.

We\xe2\x80\x99re looking for an individual who is able to demonstrate excellent communication and listening skills, combined with the ability to impart information and maintain accurate data. Proven skills in developing and maintaining close working relationships, both internally and externally is essential.

Although part of a team, the role will require you to work independently, so the ability to use your own initiative to drive claims forward is imperative.

You will manage a client portfolio of claims liaising directly with our colleagues globally to ensure that the claims are progressing as per our client service levels and that we are being provided with accurate and timely claim updates to inform our bordereau submissions. This is a great opportunity for those looking for career advancement covering a diverse and interesting range of claims.

You will have:

Good level of education \xe2\x80\x93 at least to GCSE level or equivalent

Previous claim experience

Good negotiation skills

Excellent communication skills both written and verbal with Customers, Clients and Colleagues

The ability to prioritise your workload effectively

The ability to work on your own initiative and take ownership of your own caseload of claims at the same time as working together as a team

The ability to develop and maintain a close working relationship with our customers, to promote customer satisfaction during all stages of the claim

Ability to demonstrate understanding and empathy throughout

Excellent IT skills

Existing or intention to become Cert / Dip CII qualified

What will you get for this role?

Competitive salary depending on skills, experience and qualifications

Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

Healthcare scheme

A Self Invested Personal Pension Scheme

Holiday allowance of 25 days plus bank holidays

Discounts on various products and services

Employee assistance programme for employee wellbeing

Life assurance

Group Income Protection

Voluntary benefits \xe2\x80\x93 dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients\xe2\x80\x99 needs, support the communities in which we operate, and perform at our best.

We\xe2\x80\x99re passionate and understanding about our colleagues \xe2\x80\x93 so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we\xe2\x80\x99re supportive of that. As a flexible employer, we\xe2\x80\x99re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick