Job Description

Community Manager - Regus (IWG)

Please note, you will be employed by a Regus Franchise Owner.

Regus, the world's leading provider of flexible workspace solutions, is seeking a dynamic and energetic Community Manager to join our vibrant team. With over 3,500 locations spread across 120 countries, Regus is revolutionizing the way people work. We create innovative, collaborative environments that empower professionals to achieve their goals and thrive in their careers. As a Community Manager, you will be at the forefront of this exciting transformation, connecting diverse professionals and fostering a thriving community within our flexible workspaces.

The opportunity

Are you ready to lead a service office centre and shape the future of workspace solutions? As a Regus Centre Manager, you will oversee all enquiries incoming and outreach, manage the end-to-end client experience, close deals timely in the interest of the company, and ensure the achievement of company targets. This role is pivotal in spearheading new business generation, cultivating client relationships, and nurturing sales teams to excellence. You will be the driving force behind our vibrant workspace community, ensuring an unforgettable experience for our valued members. You will be responsible for curating a supportive and inspiring environment, where professionals from various industries come together to connect, collaborate, and create amazing opportunities. You will work closely with the MD and Head of strategy, whilst managing up to 2 Community Associates with the potential for growth.

A typical day at Regus

Foster an Engaging Community: Be the heart and soul of our workspace by building meaningful relationships with our members, understanding their needs, and creating a sense of belonging within the community. Deliver Exceptional Service: Provide outstanding customer service to all members and guests, offering assistance with a smile, managing inquiries, and ensuring a seamless experience throughout their visit. Space Management: Maintain a clean, well-organized, and inviting workspace, ensuring that all common areas are consistently presentable and equipped with necessary supplies. Event Coordination: Plan and execute exciting community events, workshops, and networking sessions that bring professionals together, foster collaboration, and inspire creativity. Sales: Collaborate with the sales team to showcase the benefits of Regus to potential clients, conducting tours of the workspace and highlighting the unique features of our flexible solutions. Administrative Tasks: Handle various administrative duties, including managing mail and packages, maintaining accurate records, and providing support to the centre manager. Manage all incoming enquiries and outreach efforts, ensuring timely and effective responses to potential clients. Plan and execute the end-to-end client experience, from initial contact to deal closure, ensuring exceptional service delivery and client satisfaction. Take ownership of closing deals in a timely manner, aligning with company interests and targets. Spearhead new business generation efforts, identifying and pursuing opportunities to expand the client base and drive revenue growth. Cultivate strong relationships with existing and potential clients, understanding their needs and providing tailored solutions to meet their requirements. Monitor sales performance metrics, track progress against targets, and provide regular reports to leadership. Identify areas for improvement in sales processes, strategies, and team performance, implementing solutions to drive efficiency and effectiveness. Contribute to the growth and expansion of the Regus business centres in Leicester, Lincoln, Kettering, and other potential locations, leveraging market insights and opportunities for development.

About you

We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

Passionate about creating a vibrant community and supporting professionals in achieving their goals. Excellent interpersonal skills with the ability to connect and build relationships with individuals from diverse backgrounds. Exceptional customer service skills with a genuine desire to exceed expectations. Strong organizational and multitasking abilities to manage various responsibilities simultaneously. Proactive and adaptable, thriving in a fast-paced, ever-changing environment. Excellent verbal and written communication skills with keen attention to detail. Proficient in using technology and Office 365. Passionate about sales, flexible office spaces and building a vibrant community. Robust leadership and interpersonal skills, with the ability to build rapport and cultivate relationships with clients and team members. Exceptional client service skills with a genuine desire to exceed expectation and focus on delivering personalized solutions and exceeding client expectations. High level of adaptability and resilience, thriving in a fast-paced, ever-changing environment. Excellent communication skills, with the ability to articulate ideas clearly and persuasively. Proficient in using technology, Office 365 and CRM systems, with the ability to leverage data for informed decision-making. Willingness to travel and represent the company at events.

What we offer

On top of a fair salary package you'll enjoy:

A great induction programme at different Regus buildings nationally A bright and inspiring work environment with great networking opportunities Training and development opportunities in sales and technology A supportive collaborative network of Regus members Access to IWG centres globally

A full driving license and access to a car is essential.

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount
Education:

Certificate of Higher Education (preferred)
Experience:

B2B Sales: 2 years (preferred) Real Estate: 1 year (required) Administrative: 2 years (required)
Language:

English (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person