Job Description

Support implementation of a standardised recall process to support IGPF practice teams, including sending invites and monitoring responses. To make targeted telephone calls to support patient access to appointments and to deliver educational resources when required. To arrange appointments when required and to accurately record essential information on our clinical system (EMIS). Maintain accurate and up-to-date patient records on EMIS, summarising new patient records and coding key clinical information.



Work with General Practice Teams to remind patients of booked appointments. Support with the follow-up of patient DNA appointments. Collaborate with the nursing, pharmacy, and management teams to maintain an efficient and patient-centred recall system. Support the project lead with carrying out EMIS searches, audits and recalls as required.



Ensure accurate report output. Support the project lead with monitoring the ARDENS dashboard, ensuring targets are met, and actioning any required tasks to achieve this. Provide support for CYP-related processes and any additional new or evolving processes introduced to enhance service delivery. Engage and work directly with the IGPF practice teams at various sites across Islington.



To treat all patients with empathy, respect, and consideration. Support practices in achieving QOF (Quality and Outcomes Framework) targets by proactively identifying patients due for reviews, ensuring timely call and recall activity, and maintaining accurate documentation. Applying knowledge of QOF indicators to prioritise and manage patient recall lists effectively. To understand issues around Information Governance regarding data access rights and to be comfortable navigating this with patients.



To make the most appropriate appointment for the patient. Book in, amend and cancel patient appointments in line with IGPF appointment procedures. Provide ad-hoc support to clinicians when requested. Work safely at all times in accordance with legislative requirements and Federation policies and procedures.