Job Description

When joining HSBC, you will become a valued member of our team, we take the time to get to know our staff and will support you with professional tailored development opportunities, this includes training to build your knowledge and internal career opportunities which will allow you to progress your career with HSBC.
We can offer you competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Global Trade Solutions (GTS) vision is to 'connect the world through trade' by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow.
We are seeking an individual to join this team in the role of Receivables Finance (RF) Client Services Associate.
In this role you will:

• Accurately work syndicated offers within the documented timescales.
• Achieve quality targets and meet key deadlines are paramount in driving satisfaction from HSBC's Partner Banks and Financial Institutions, internal and external customers.
• Proactively identify and communicate potential challenges to the appropriate teams for timely resolution.
• Take ownership of the daily tasks and work in conjunction with teams and stakeholders in other business areas to improve our service

To be successful in this role you should meet the following requirements:

• Previous experience of delivering an excellent customer service is essential with absolute commitment to always providing service quality.
• Self-motivated with the ability to manage your time effectively, work well under pressure and within tight timelines is essential.
• Excellent written and verbal communication skills are a prerequisite.
• Ability to build and maintain effective working relationships at all levels, tailoring communication to meet the audience and message being delivered.
• Strong interpersonal skills with a can-do attitude and a team player.
• A knowledge of Microsoft Office applications would be preferable, but not essential.

*Please note: This role is based in Worthing. The successful applicant will be required to spend part of their working week at this location. Hybrid working is available, but the role holder will need to live within a commutable distance of the office location.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500

Skills Required