Job Description

Job description

Welsh ICE is looking for someone to join our team as a Receptionist & Admin Assistant!

At Welsh ICE, every day is different. We house a dynamic and supportive community of business owners based in Caerphilly. We're looking for a passionate Receptionist & Admin Assistant to be the friendly face and organisational backbone of our vibrant hub.

You will be available to work from our Caerphilly Hub from 8:30am, Monday to Friday, but we may consider a range of part time, flexible and full time options.

As Front of House, you will play a pivotal role at ICE, providing support across day-to-day office needs and keeping the office running smoothly. You will assist visitors by greeting, welcoming, and directing them appropriately. You will be a natural host and get a kick out of providing excellent customer service.

This is a great opportunity to join a dynamic team in a diverse and exciting environment. Every day at ICE is different. You'll be working in a fast-paced office, engaging with entrepreneurs from a variety of sectors and making a real impact as part of the team.

Responsibilities

Meeting and greeting members, staff, prospective customers and partners with a smile. Addressing and directing incoming telephone calls, voicemails and emails Facilitating and sorting all incoming and outgoing deliveries, collection, post and couriers, scanning mail to members as required Supporting visitors with car parking and vehicle registrations Ensuring a welcoming environment in our coworking space, kitchen and meeting rooms. Making sure they are always clean, organised and tea/coffee facilities are maintained. Room set-ups for interviews, activities, client and company meetings Managing and ordering office consumables (toner, stationery, tea/coffee etc) Basic administrative tasks e.g. scanning and filing Booking partners to conduct safety checks, PAT Testing and staff training Running Identity, Background and Credit Checks using company software Updating membership documents and membership database Updating company reports, target sheets and monitoring documents Keeping track of all purchases at reception and reporting these to accounts Engage with our community with internal communications to our members Some basic social media activity including photos of spaces in use

Desirable personal qualities

Passion for supporting local small and start-up businesses Highly organised and detail-oriented Excellent interpersonal and communication skills Enthusiastic and approachable - A real team player. Computer literate Self-motivated and work on your own initiative Ability to prioritise tasks appropriately Real team player with a flexible and calm approach to work A background in customer service or front of house would be advantageous The ability to speak Welsh is also desirable

Qualifications/ Experience:

At least a year of experience in an admin, reception or a customer facing role would be desirable.

Why You'll Love Working with Us:

Career Development: We're committed to your growth with training, mentorship, and clear career progression. Inclusive Culture: Be part of a friendly, diverse team where your individuality is celebrated. Meaningful Impact: Support local businesses in our community. Fun!: Enjoy regular social events with our team and community - Expect to make new friends!

Equal Opportunities:

Welsh ICE is an equal opportunities employer. We're committed to encouraging equality and inclusion among our workforce and celebrating diversity. We do not discriminate based on race, religion, colour, national origin, sex, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

Dress Code:

We encourage our team to wear what they're comfortable in and feel free to express their individuality.

Job Types:

Temporary contract, Full-time

Contract length:

Fixed term 6 months until 27/02/2026 - with an ambition to extend further

Pay: 24,570 per annum

Schedule:

Monday to Friday

Work Location:

In person

Application deadline:

July 25th 2025

Initial Interview:

July 29th 2025 at 6pm in Welsh ICE, Caerphilly CF83 3GS

Expected start:

August 2025

How to Apply:

To apply for this vacancy, please submit your cv and send a cover letter to hello@welshice.org by the July 25th 2025or apply via indeed.
*We may close this vacancy early if we receive sufficient applications for the role so to avoid disappointment, please express your interest as early as possible.

Job Type: Full-time

Pay: 24,570.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Are you able to work between 8:30 and 4:30, Monday to Friday? Are you able to attend a group interview on Tuesday July 29th at 6pm in Caerphilly?
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Reception / Front of House: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person

Application deadline: 25/07/2025