Job Description

First Impression Assistant
Salary: 29,000 per annum plus company benefits
Location: London, EC2V 7AW
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday - Friday, shifts between the operational hours of 8am and 6:30pm, 1 hour break
Work model: Fully onsite due to nature of role
Williams Lea seeks a First Impression Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The First Impression Assistant is the first point of contact for visitors calling or visiting our client's office and is a brand ambassador. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.
A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus.
Key responsibilities

• Meeting, greeting and interacting with visitors
• Liaise with building security to provide visitor names for following day
• Processing and confirming meeting room booking requests
• Ordering, organising and assisting with hospitality and events
• Setting up audio visual systems and trouble-shooting problems
• Meeting, greeting, and interacting with visitors, tenants and contractors
• Call and email handling including taking and passing on accurate messages
• Ordering, organising and assisting with building events
• Trouble-shooting facility problems
• Raising any concerns about process, practice or incidents as appropriate
• Actioning any reasonable task instructed by your line manager

Personal attributes

• Reception experience is essential
• An energetic approach that shines through in your work
• A team focused attitude
• A natural passion and desire to make every visitor smile
• A committed attitude and dedication to creating a memorable guest experience
• Fluent written and spoken English
• Experience using email and Microsoft packages
• Excellent personal presentation

Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .

Skills Required