Job Description

Medicus Health Partners (MHP) is the largest GP Partnership in Enfield, providing high-quality care to over 93,000 patients across 9 sites. With a workforce of over 250 staff, we are dedicated to delivering innovative and patient-centred healthcare.

Job Summary:

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Manager as necessary. To manage the reception team and support the receptionists To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies. Act as a role model to the reception team, supporting, motivating and promoting staff relations To undertake a variety of administrative duties to assist in the smooth running of the practice

Job responsibilities

Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager. Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Process prescriptions as required and according to Practice protocols Ensure all new reception staff receive induction, online or relevant training Assist with problems which may lead to complaints Participate in audit where appropriate Apply practice policies, standards and guidance Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team Oversee and delegate daily tasks Supervise patient recall system Maintain Immunisation. Cervical cytology, Practice morbidity register etc. Have a full understanding of appointment system Deputise for Site manager in their absence
The above list of duties is not exhaustive and may be subject to change as deemed necessary

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential Information relating to patients carer's colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintain their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Assist in maintaining and adhering to Health & Safety Policies and Procedures Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Attending Health & safety meetings Undertake periodic infection control training

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include

Acting in A way that recognises the importance of people's rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation Respecting the privacy, dignity, needs and benefits of patient, carer's and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feeling priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintain a record of their own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication

The post-holder should recognise the importance of effective communication within the team and will:

Communicate effectively with other team members, patients and carers Recognise people's needs for alternative methods of communication and respond accordingly

Qualifications

Strong computer skills, including proficiency in Microsoft Office and Google Suite Administrative experience with a focus on clerical duties and data entry Excellent phone etiquette and communication skills Organizational skills to manage multiple tasks efficiently Familiarity with EMIS, Docman and office management practices Knowledge of infection prevention and control protocols
Job Types: Permanent, Part-time

Pay: 13.00-13.50 per hour

Expected hours: 20 per week

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Store discount
Experience:

General Practice: 3 years (preferred) GP Reception Management: 1 year (required)
Work Location: In person