Job Description

Eynsham Medical Group is seeking a dedicated

Reception Manager

to lead our Patient Care Advisor (PCA) team across two sites, delivering an outstanding patient experience to over 16,000 patients. This is a fantastic opportunity for an experienced, proactive leader with excellent organisational and communication skills to shape the front-desk operations and support the ongoing development of a busy, patient-focused practice.

Key Responsibilities:

Lead, manage, and develop the PCA team across two sites. Oversee recruitment, training, appraisals, rotas, and HR-related matters. Maintain and update PCA policies, protocols, and SOPs. Ensure a welcoming, professional reception experience for patients, visitors, and staff. Lead on patient communication, including website, social media, newsletters, and noticeboards. Implement workflow improvements, new services, and IT systems to optimise efficiency. Ensure compliance with safeguarding, health & safety, and GDPR standards. Monitor performance metrics and drive continuous improvement initiatives.

Person Specification:

Strong leadership and team management experience. Excellent interpersonal, written, and verbal communication skills. Outstanding customer service and complaint-handling abilities. Highly organised with the ability to manage a busy, varied workload. Proactive, flexible, and solution-focused approach. Strong IT skills (Word, Excel, email, general systems literacy). Experience in healthcare or customer service desirable.

Why Join Us?

You'll be part of a supportive, patient-centred practice that values teamwork, innovation, and continuous improvement. This is an excellent opportunity to make a meaningful impact on patient care while leading a dedicated team.

To Apply:

Please submit your CV and a covering letter outlining your suitability for the role to

bobicb-ox.emg.recruitment@nhs.net

Eynsham Medical Group is committed to

equality, diversity, and inclusion

. We welcome applications from all qualified candidates.

Job Types: Full-time, Part-time

Pay: 28,000.00-28,700.00 per year

Expected hours: 37.5 per week

Benefits:

Company pension Free flu jabs Free parking Health & wellbeing programme Sick pay Store discount
Work Location: In person