Job Description

About us

Rooted in local heritage, with a passion for first-class service, award-winning dining, and inspiring locations, the Cornwall Hotel Collection stands at the heart of Cornish hospitality. Comprised of three hotels. The Alverton's historic hillside hideaway, The Greenbank's enchanting waterfront setting, and The Falmouth's iconic Victorian landmark, excellence lies at the heart of all that we do, this is an exciting time to join the collection!

We are currently seeking a dynamic, organized and customer-focused individual to lead our front desk team as Reception Manager; you should be able to lead by example, motivate your team, possess excellent communication skills and have a 'can do' attitude.

Responsibilities:

Oversee the day-day operations of the reception area, ensuring smooth, efficient and friendly service. Supervise, develop and support the reception team Maintain reception procedures, policies, and standards Assist in training new team members and implementing new procedures as needed Provide exceptional customer service and confidently communicate with guests Be up to date and knowledgeable on all rates, packages, promotions and current procedures. Coordinate with other departments to ensure effective communication and guest satisfaction. Handling of room reservations, check-in and checkout procedures, restaurant and spa bookings and any guest enquiries or concerns. Co-ordination of group bookings, alongside other departments Dealing with third party booking agents Handling cash and card transactions, along with balancing of tills

Requirements:

Previous experience in a hospitality or customer service role, with at least 2 years in a management or leadership position. Strong organizational and multitasking abilities, with a keen attention to detail. Flexibility to work varied shifts, including evenings, weekends, and holidays. A positive, pro-active attitude and a commitment to providing outstanding service in every interaction. GCSE Maths and English Customer Service and Management experience required

Benefits

100% shared tips Full training Opportunities to grow and progress within our three hotels Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool) Company Pension Contributions Uniform The chance to participate in charity fundraisers and environmental initiatives Staff rewards and parties
Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking Store discount
Work Location: In person