Job Description

About Us:

Join our dynamic team at The Spitalfields Practice, a thriving GP practice committed to providing exceptional patient care. We are seeking a motivated and experienced Reception Manager to lead our front-of-house team. This is an exciting opportunity for someone ready to take on a challenge and make a significant impact on our practice operations.

Role Overview:

As the GP Reception Manager, you will be responsible for overseeing the daily operations of our reception area, ensuring a smooth and efficient service for our patients. You will lead a team of receptionists, providing guidance, support, and training to maintain high standards of patient care and administrative efficiency.

Key Responsibilities:

Team Leadership:

Manage and support the reception team, fostering a positive and collaborative working environment. Conduct regular team meetings and performance reviews to ensure continuous development and motivation.

Operational Management:

Oversee the day-to-day operations of the reception area, ensuring efficient patient flow and appointment scheduling. Implement and maintain effective systems and processes to enhance service delivery.

Patient Experience:

Ensure a welcoming and professional environment for patients, addressing any concerns or complaints promptly and effectively. Work closely with clinical staff to optimise patient care and satisfaction.

Administrative Duties:

Manage administrative tasks such as rota planning, holiday scheduling, and staff training. Ensure compliance with practice policies and procedures, including data protection and confidentiality.

Communication:

Act as a key point of contact between the reception team and other practice staff. Facilitate effective communication and collaboration to support the overall functioning of the practice.

Essential Criteria:

Previous experience as a Senior Receptionist or similar role within a healthcare setting. Strong leadership and team management skills. Experience in a GP practice or primary care environment. Excellent communication and interpersonal abilities. Proficiency in using healthcare IT systems and software. Ability to work under pressure and manage multiple priorities effectively.

Desirable Criteria:

Knowledge of NHS policies and procedures. Relevant qualifications in healthcare administration or management.

What We Offer:

A supportive and friendly working environment. Opportunities for professional development and career progression. Competitive salary

How to Apply:

If you are ready to take on this exciting challenge and contribute to the success of our practice, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role.

Join us at The Spitalfields Practice and be part of a team dedicated to making a difference in patient care.

Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 3 years (required) Administrative experience: 3 years (required) Senior receptionist/ admin: 3 years (required)
Language:

English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person