Job Description

The Cotswold Lodge Hotel is a busy 4Independently owned property, based in Oxford City Centre. We are looking for an experienced reception manager to lead our team.

Salary

Negotiable

Main responsibilities:

To supervise the professional greeting of clients and visitors, to the highest standards on check-ins and check-outs. To manage room reservations ensuring that the bookings team are processing all enquiries accurately. Recruitment, induction and training of receptionists and meeting room co-ordinators. Appraisals and performance management of staff, including monthly meetings. Leading, monitoring, motivating and inspiring the team; providing guidance and support. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services On-going development of skills and knowledge for the Reception team. Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary Manage the implementation for any change or upgrade in software systems Liaise with other departments. Banking procedures.

Salary

Negotiable
The position is full time, with shifts normally covering a mixture of 7am-3pm, 10am-6pm and 3pm-11pm and will include weekends and bank holidays.

Cover duty manager duties and night shift when required.

28 Days paid annual leave and meals on duty provided.

Free parking.

Required:

Excellent level of written and spoken English is essential.

Available Immediately.

If you would like to apply for this position, please attach your CV.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Discounted or free food On-site parking
Education:

A-Level or equivalent (preferred)
Work Location: In person