Job Description

Reception Manager

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Stratford Upon Avon

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Competitive

Location Description

Billesley Manor Hotel & Spa is a luxury 4hotel steeped in history. Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327.

We are seeking a dedicated and experienced Reception Manager to lead our Front Office team at the beautiful Billesley Manor Hotel & Spa.

The ideal candidate will embody trust, reliability, and innovation, taking full ownership of front desk operations with confidence and adaptability. Your passion for exceptional guest service will shine through your approachable leadership style, inspiring your team through integrity, professionalism, and a shared commitment to excellence.

Key Responsibilities

Lead and motivate the Front Office team to deliver exceptional guest experiences. Monitor guest feedback and drive continuous improvement in service standards. Oversee all front desk operations, ensuring efficiency, accuracy, and compliance with brand standards. Manage departmental budgets, payroll, and occupancy performance. Maximise revenue through effective room selling and upselling opportunities. Maintain strong communication and collaboration with all hotel departments. Conduct regular team meetings, training, and performance reviews to support development.

About You

You'll be a natural leader who thrives in a guest-focused environment. You'll have a strong understanding of hotel operations, a keen eye for detail, and a passion for creating memorable guest experiences. You'll take pride in developing your team and championing a culture of excellence.

About TROO Hospitality

At TROO Hospitality, our values of Loyalty, Integrity, Versatility, and Excellence guide everything we do. We seek individuals who bring these values to life every day -- in their leadership, their service, and their drive to deliver outstanding guest experiences.

Troo Benefits

Troo Benefits

Pension Scheme:

Gear up for the future with our pension scheme that ensures your financial

stability.

Heroic Employee Assistance Programme:

We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of

need.

Fantastic Food &

Beverage Discounts:

Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with

delight.

Mind-Blowing Employee Discount

Rat

e

s: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable

prices.

Refer

a

Friend Scheme:

Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new

recruit.

Long Service Incentives:

Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. *

Meals on Duty

: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.