Job Description

The Old Swan Hotel Harrogate has an exciting opportunity for a dedicated and enthusiastic Reception Manager to join our team. We are seeking an individual who is passionate about delivering exceptional guest experiences and has a keen eye for detail in a hospitality environment. You will play a pivotal role in the smooth running of our reception operations, ensuring a welcoming and professional front of house service for all guests and visitors.

Key Reception Manager Responsibilities - Hospitality and Guest Service

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Oversee the daily operations of the hotel reception area and supervise the reception team to ensure excellent guest service at all times. Greet guests with warmth and professionalism, handling check-in and check-out procedures efficiently and accurately. Manage room reservations, cancellations, and amend bookings using the hotel's reservation system. Respond promptly to guest enquiries both in person and via email or telephone, resolving any issues in a timely and courteous manner. Ensure all guest accounts are maintained correctly and liaise with the accounts team for any billing queries. Coordinate with housekeeping and other departments to ensure guest requirements are met seamlessly. Maintain the security of the reception area and monitor guest access as per hotel policy. Train, motivate, and support the reception team to achieve high standards of customer care and presentation. Proactively manage guest feedback and implement improvements to enhance the guest experience.
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Reception Manager Candidate Requirements - Hotel and Customer Service Skills

Previous experience in a hotel reception or front desk supervisory role is preferred, but not essential as full training will be provided for the right person. Excellent communication skills, both written and verbal. A friendly, approachable, and professional manner when dealing with guests and colleagues. Strong organisational and time management skills, with the ability to multitask and remain calm under pressure. Attention to detail and a commitment to delivering first-class customer service. Computer literacy and familiarity with hotel reservation systems (PMS/Front Office software) would be an advantage.(Reslynx & Resdiary) Eligibility to work in the UK and able to provide supporting documentation. Ability to work flexible hours, including weekends and public holidays as required.
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Benefits of Working as Reception Manager at The Old Swan Hotel Harrogate

Competitive salary and share of gratuities. Fantastic opportunities for training and career progression within a well-established hospitality group. Discounted accommodation, food, and drink at our hotels. Team member benefits including uniform provided and staff recognition awards. Supportive team culture focused on excellence, teamwork, and professional development.
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Join Our Hospitality Team in Harrogate

If you are passionate about delivering a memorable guest journey and inspiring those around you, we would love to hear from you. Apply now to become Reception Manager at The Old Swan Hotel Harrogate and make a difference every day.