Job Description

The Reception and Security Assistant is responsible for greeting and assisting visitors, managing front desk operations, and ensuring site security. Duties include monitoring access, issuing visitor passes, handling inquiries, and maintaining a professional and welcoming environment. The role supports safety protocols and responds to emergencies as needed.
The role will be offered based on a fixed term contract, at 20 hours per week (including evenings and weekends).
Your main responsibilities will be:

• Unlocking/locking the building
• Monitoring CCTV
• Providing excellent customer service to visitors to Reception, welcoming them in a polite and professional manner and ensuring they are guided appropriately.
• Assisting in providing a safe & secure environment throughout the building.
• Ensuring visitors are aware of the organisation's relevant safe practices whilst visiting.
• Supporting the administrative tasks of the department.
• Supporting customers with booking enquiries and operate the shop /merchandise counter as appropriate.

Our ideal applicant will have:

• Security and fire alarms (including CCTV monitoring)
• Reception/customer service
• Security in a public venue
• Action Counters Terrorism (ACT) and See, Check and Notify (SCaN) protocols
• Security Industry Authority Licence (SIA) preferred

Mayflower is committed to safeguarding - protecting young people and adults with needs for care and support. As such, any roles involving any type of regulated activity with young people and adults with needs for care and support are subject to a safer recruitment process, including Enhanced DBS clearance before taking up the role along with the collection of references. We ensure that we have a range of policies and procedures in place which promote safeguarding, diversity & inclusion and safer working practice across Mayflower.
How to Apply:
The full job description can be found at the bottom of our job advert on our recruitment portal located on . This is also where you can find the information of how to apply along with our privacy notice.
We understand that some candidates may choose to use AI tools to assist with their application. If you do, we kindly encourage you to keep the following in mind:

• Let your personality shine through: AI-generated responses can sometimes feel generic or impersonal. Your application is a chance to showcase your unique experiences, skills, and enthusiasm--make sure your voice comes through clearly.
• Show your genuine interest: A personal touch can make a big difference. Applications that reflect your own words and motivations often stand out more and help us get to know you better.
• Be accurate and honest: It's important that all information you provide is truthful and genuinely reflects your background and experience.
• Prepare for the next steps: If your application relies heavily on AI, it may be harder to speak confidently about your experiences during interviews. We want you to feel prepared and authentic throughout the process.

We are committed to ensuring a fair process for all candidates. For more details, please see our Diversity and Inclusion statement on our website's jobs and opportunities page on the link above.
If you require any assistance or have any additional requirements to complete your application with the recruitment process, please contact the People & Culture Team at or on 02380 711800 ext. 0. You can also contact us with any further questions you may have.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Skills Required