Job Description

Reception Supervisor

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Dalhousie Castle

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Contract:

Permanent

Salary:

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.


We are seeking a proactive and guest-focused

Reception Supervisor

to support the daily running of our front desk operations. You'll lead by example, assist with team supervision, and ensure that every guest receives a warm and professional welcome.

Key Responsibilities:

Supervise daily front desk operations and ensure smooth check-in/check-out procedures Support and guide reception team members during shifts Handle guest enquiries, complaints, and special requests with confidence and care Maintain a strong presence at the front desk, leading by example in service delivery Assist with staff training, onboarding, and daily briefings Monitor reservation systems and ensure accurate room allocation and billing Coordinate with housekeeping and maintenance to meet guest needs Ensure compliance with hotel policies, procedures, and safety standards Help manage shift handovers, reporting, and front desk administration

Our Values

Transparency |

We ensure clarity in communication so that there are no surprises

Ownership |

We think and perform like owners

Driven |

We have a constant desire for improvement

Investment in our People |

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme Discounted Hotel Stays across our 7H Portfolio Discounted Food and Beverage across our 7H Portfolio Incremental Holiday Entitlement Development Opportunities Home tech scheme Save as you Learn scheme Cycle to work scheme Employee Assistance Programme One celebratory day per year off Retail & Gym Discounts

Reception Supervisor

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Dalhousie Castle

Permanent