Job Description

Job Introduction
We are looking for a Client Services Reception Supervisor to join our Rapport team, based in our client's offices in Canary Wharf. Our client is one of the Big 4 Accounting firms, and this is your chance to be part of a prestigious environment.
The Reception Supervisor is a key figure in the office environment, leading the Reception team, and ensuring the smooth and efficient operation of the front-of-house. They are not only responsible for their own receptionist duties, but also for guiding, supporting, and motivating their team to deliver exceptional service.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Salary: 38,600 per annum
Travel: Potential cover for regional offices, as per business needs
What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer meal subsidy on-site.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities:

• Supervising and coordinating the reception team: This includes scheduling, assigning tasks, monitoring performance, and providing feedback and coaching to team members.
• The supervisor performs all the duties of a receptionist, setting the standard for professionalism, efficiency, and customer service.
• Handling escalated issues: They address complex or challenging situations that may arise with visitors, calls, or other reception-related matters.
• Managing the reception area: Ensuring the reception area is clean, organised, and well-maintained, and that all necessary supplies are stocked.
• Implementing and enforcing procedures: The supervisor ensures that reception procedures are followed, and they may also be involved in developing and updating these procedures.
• Training and onboarding new team members: They play a vital role in training new receptionists, ensuring they are familiar with company policies, procedures, and systems.
• Monitoring team performance: The supervisor tracks the team's performance, identifying areas for improvement and providing feedback to individual members.
• Liaising with other departments: They act as a point of contact between the reception team and other departments within the company, facilitating communication and collaboration.
• Managing administrative tasks: This may include handling mail and deliveries, managing meeting room bookings, and providing general administrative support.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Leadership skills: The ability to motivate, inspire, and guide a team is essential.
• Excellent communication and interpersonal skills: The supervisor must be able to communicate effectively with team members, visitors, and other staff.
• Strong organisational and time-management skills: The ability to multitask, prioritise, and manage time efficiently is crucial in a busy reception environment.
• Problem-solving and decision-making skills: The supervisor must be able to think on their feet and make sound decisions in challenging situations.
• Knowledge of reception procedures and best practices: A thorough understanding of reception operations is essential for effective supervision.
• Ability to provide constructive feedback and coaching: The supervisor should be able to provide feedback to team members in a way that is helpful and encourages improvement.
• Positive attitude and strong work ethic: The supervisor sets the tone for the team, so a positive attitude and strong work ethic are essential.

Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:

• In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.