Job Description

Job Ref:

NOB1382

Branch:

Aethos London Shoreditch

Location:

Head Office, London (Central)

Salary/Benefits:

Approx. 14.58 per hour and excellent benefits

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

22/10/2025

Closing date:

05/12/2025

AETHOS LONDON SHOREDITCH

We have many exciting opportunities at Aethos Shoreditch



Unique to London, Aethos Shoreditch offers a blend of Shoreditch's creative energy with Aethos's ethos of simple luxury.



As an established brand, we can offer growth and development, alongside the opportunity to travel.



If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!



At Aethos Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.



Please do let us know of any specific needs you may have during your interview.

BENEFITS OF JOINING OUR TEAM

1500 Recommend a Friend Scheme. Health Assured Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts! Access to Wellable - a physical wellbeing app including company wide challenges. We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing telemedicine with Hertility. Financial wellbeing support, including access to Stream. Up to 33 days holiday a year (increasing with length of service). Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping. An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Atheos spa. Mental Health First Aiders within the team to offer tailored support. Season Ticket Loan, Cycle to Work and discounted Gym memberships. Celebrations of success, peer recognition and monthly gifting. Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

THE ROLE

The Reception Supervisor is responsible for overseeing the front-of-house reception operations, ensuring a professional, welcoming, and efficient experience for all guests. This role involves managing the reception team, coordinating guest arrivals and departures, handling reservations and enquiries, and maintaining excellent communication with other departments to support overall club service excellence.

Key Responsibilities

Manage and lead the reception team to deliver exceptional guest service throughout the dining experience. Handle enquiries, bookings, reservations, and guest check-ins/check-outs efficiently and accurately. Maintain comprehensive knowledge of the members club's facilities, events, and services to assist members effectively. Ensure all reception procedures, health, safety, and security protocols are rigorously followed. Coordinate communication between reception, kitchen, bar, and other departments to ensure smooth and timely service. Oversee billing, payment processing, and account management with accuracy and discretion. Identify opportunities to enhance reception and overall guest experience; contribute ideas for service improvements. Conduct regular team meetings and training to boost staff performance and knowledge. Maintain a clean, organised, and welcoming reception environment at all times. Ensure compliance with all Standard Operating Procedures (SOPs) and club policies.

Requirements Qualifications

Mandatory:


Lawful permanent resident, eligible to work in the UK Proven experience in a supervisory or managerial role in front-of-house or reception operations, ideally within a luxury restaurant or members club environment Experience with reservation and booking systems Fluent in English

Preferred:


Professional certification Experience with new openings

Employment Type Working Conditions

Full-time Flexibility to work evenings, weekends, and public holidays




If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!



All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.