Job Description

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About the Role

Our Dick Lovett Melksham dealerships are looking to appoint a Reception Supervisor to oversee the Reception teams across Land Rover, BMW and MINI, and ensure that we are delivering a memorable customer experience during every visit. This includes training, reviews, coaching and management on a daily basis to ensure that the team deliver a great service.


You will assist a variety of customers who will be enquiring in reference to Sales, Service and Parts. This role will work across the BMW, MINI and Land Rover dealerships, so it is a great opportunity to develop your leadership skills with a range of brands and a team of over 10 people.

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Job Opportunity

To oversee the Reception teams across the two sites in Melksham with support from the Group Reception Manager. To ensure the team always provide a friendly and helpful reception experience and uphold standards befitting of both Dick Lovett and the brands. In this role, you will also be operational and answer the telephone politely and efficiently to deal with enquiries, take messages or redirect calls as appropriate. When on the front desk you will also greet customers, notify the Sales, Service or Parts departments of their arrival, and always maintain a high standard of professionalism. Plan and manage administrative tasks related to the customer experience and oversee housekeeping, stock ordering and facilities management. Create and plan rotas for the team alongside managing all annual leave and sickness entries. Help manage and oversee future recruitment and development opportunity within the team. Boardroom diary management. Preparing meeting rooms - providing refreshments/lunches where required. Undertake any ad-hoc duties to support your Head of Business. Take responsibility for the Reception team members' development through coaching the team, conducting reviews, driving performance, meeting any relevant KPI's and ensuring training is carried out.
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Company Benefits

Private Medical Insurance Health cash plan - Claim back medical costs Rewards platform - Gym & high street discounts 25 Days Holiday (plus Bank Holidays) Contributory Pension Scheme Regular Pay Reviews Life Assurance Servicing, Parts and Accessories Discounts Employee Assistance Programme Staff Referral Scheme Learning and Development Enhanced Family Leave Volunteering Opportunities Onsite Parking
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Essential Skills

At least three years supervisory experience and be confident leading a team in a customer facing role. Experience of working in reception or hospitality with an understanding of delivering a first-class experience to customers. High level of determination to succeed and make a difference to the department and its results. Experience of operating a busy switchboard with excellent telephony skills.


You should be smart in appearance and possess the confidence to deal with our customers' high expectations when under pressure. If you are an effective communicator and forward-thinking individual, you will thrive in this busy environment. This role is an exciting opportunity to join our dynamic team and grow with our business.


Please send us both your CV and a Cover Letter which details why you are excited by this opportunity.