Job Description

Job Ref:

KGH10354

Branch:

The Selwyn Partnership

Location:

The Selwyn, Richmond

Salary/Benefits:

From 28,000

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Includes evening and weekend work

Hours per week:

40

Posted date:

07/07/2025

Closing date:

23/07/2025

The Selwyn is a boutique hotel situated in a character-filled townhouse and delivering sumptuous hospitality with an authentic neighbourhood sensibility in the heart of Richmond upon Thames.



We are looking for an established Reception Supervisor or an experienced Receptionist who lives, breathes and sleeps outstanding service to join our front office team.



No matter what, you have the ability to smile the most welcoming smile and put the guests' needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you know the importance of the small details. You understand the unique experience guests look for in boutique and luxury hotels and you are ready and able to support your team to deliver it.



A confident leader with a cool head, you are able to support and nurture your team in the absence of the Front Office Manager or deal with anything that comes your way when holding Duty Manager responsibility.



What's more, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go - we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.

What's in it for me?

Our rewards package includes:


Attractive discounts across many major retailers, restaurants, and events Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio Robust career development opportunities and support for personal growth 50% off food and beverage while you stay in our hotels 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

Who are Kew Green Hotels?

?



Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.



Our mission is to operate?hotels which make us proud, but what unites us all is our values:


We Love To Pursue Outstanding We Respect Our People And Communities We Focus On Details We Are Pragmatic

If you share our values and you're committed to doing work that you can be proud of, we would love to hear from you!



You can find out more about our mission and values, our history and more on our website?at?www.kewgreenhotels.com


The Selwyn hotel is a boutique townhouse, located in the heart of Richmond upon Thames. This iconic hotel reflects our neighbourhood's rich history to which the Selwyn family has made a notable contribution. It offers all the contemporary services and amenities for today's guest. The words Sel, meaning castle, and Wyn, meaning friend, perfectly encapsulates what we're all about. Our iconic Victorian facade, blooming with wisteria, is the backdrop to a welcoming arrival, with doors opening into an elegant lobby, with lofty and ornate ceilings. Our hotel, dating back to Victorian times, is undergoing a transformation that will see it re-imagined as The Selwyn, opening its doors in Autumn 2022.