Job Description

Job summary

Are you a natural leader with a passion for delivering excellent patient care? Our busy GP practice is looking for a

Reception Team Leader

to oversee and inspire our reception team. You'll be the first point of contact for our patients, managing appointments, guiding the team, and ensuring the smooth running of daily operations. We are looking for someone organised, approachable, and proactive, who thrives in a fast-paced environment and takes pride in creating a friendly, efficient, and professional practice experience.

Main duties of the job

We are seeking a proactive and organised

Reception Team Leader

to supervise and guide our reception team, ensuring all duties are carried out efficiently and to the required standard, supporting the objectives of the practice.

The post holder will act as a main point of contact for patients, coordinating with the flow of information, messages and enquiries for the clinical team. You will liaise with multi-disciplinary team members and external agencies, including secondary care and community service providers.

The successful candidate will have supervisory experience, strong IT skills, and the ability to work on their own initiative.

Essential Skills and Experience:

Previous experience in a similar role, preferably within a healthcare setting. Educated to GCSE Level or equivalent to include GCSE English Language, or can demonstrate the ability to work at this level. Evidence of keyboard and computer skills to include Word, Excel, etc. Experience of telephone call management, managing demand across peaks as and when they arise. Experience in leading, motivating, and managing a team. Excellent verbal and written communication skills, including the ability to communicate clearly with all levels of staff. Strong organisational skills with the ability to multitask and plan and prioritise effectively. Experience in using medical software, MS Office, and other relevant IT systems. A patient-centred approach with a focus on delivering high quality patient care. Ability to handle difficult situations with tact and professionalism.

Desirable Skills:

Experience of Primary Care / GP Reception Familiarity with GP practice systems such as EMIS , Docman, Engage Consult and AccuRx. Relevant qualifications in healthcare administration or leadership. Evidence of recent self-directed learning.

Salary: Dependent on Experience

Hours: Part-time or full time role available. 20-45 hours per week. Must be able to work over 5 days per week (Monday - Friday) Combination of 8am starts and 6pm finishes.

Job Types: Full-time, Part-time, Permanent

Expected hours: 20 - 45 per week

Benefits:

Company pension
Work Location: In person