Job Description

Here at

easyHotel,

we are now looking to recruit a fantastic

Team Leader

at our

London City Shoreditch

hotel. Working on a

Full time, permanent basis

you will receive a competitive salary of

12.50 per hour.

As our

Team Leader

your goal is to help ensure our customers have a great experience when staying with us.

About easyHotel

We are easyHotel, and were inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer.


We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.

Role & responsibilities:

Happy with flexible working Support with day to day operations Be the first point of contact for the guest experience Dealing with guest queries and complaints Inspecting rooms and communicating to maintenance or housekeeping with any issues Ensuring positive guest experiences, resulting in 5 reviews
Ensuring smooth process through Apaleo (hotel booking system) Well presented in easyHotel uniform. Customers are greeted and acknowledged in a warm and friendly manner, and all questions are answered. Demonstrating the easyHotel pillars and aligning these to everyday working practice. Ensure you consistently promote the highest standard of professional customer service. strive to receive a five-star customer review with each guest interaction. Building a memorable brand experience. Managing guest expectations and sharing learnings to improve the guest experience. Understanding and embracing the Brand Pillars. Build relationships with regular guests and local stakeholders, asking for feedback. Lead to resolve customer complaints and escalate complaint appropriately. SERVICE DELIVERY Support the Hotel Manager in achieving targets in brand audits and customer metrics. Promote direct bookings. Supporting the sales team in developing corporate guest and group bookings. Regularly review customer feedback so appropriate actions can be taken to improve the customer experience on TripAdvisor, Booking.com, Expedia, Google reviews, etc. Complete daily room checks, reporting any defects to minimise the impact of off-line rooms. Ensure the management of out-of-order rooms is kept to a minimum. Take ownership of issues and discuss them with the Hotel Manager to resolve these. Support the Hotel Manager with onboarding training for new team members. o Investigate open balances on Apaleo, resolve issues, & support the team with this activity. Ensuring there are no virtual card balances outstanding on a daily basis Liaise with the housekeeping team to ensure tight controls are in place for rooms needing to be cleaned and being put back into service. Support the Hotel Manager with all Health and Safety actions on time. Ensure First Aid training is completed, and you are aware of first aid resources and how to access these. Follow the correct Health and safety procedures to always ensure your own and the team's safety. Ensure ALL accidents, incidents & near misses are report to the H&S Manager. In the absence of the Hotel Manager, make sure we are compliant with the GDPR rules. Make sure that information is not to be provided without the DPA and police identity documents being obtained

What's in it for you ?

Competitive salary with bonus and commission structure The opportunity to join an international team, with real potential to grow your career on a global stage An entrepreneurial working environment with opportunities to get involved in all areas of the business Eye Test Vouchers Bike to work scheme Life Assurance scheme Staff discount on hotel stay Social event throughout the year to include team engagement day out, summer party, & Christmas event Pension An employer who is committed to the sustainability agenda Training and development opportunities. Employee Assistance Programme available including counselling sessions through a third party (T&Cs apply)

If you'd like to be part of this journey we want to hear from you!