Job Description

Experience Advisor (Receptionist)

Unity Holidays - Unity Beach, Somerset
Seasonal | Part Time | Casual | Full Time

Christmas Update

We'll be reviewing applications from

6th January, once our team returns from the Christmas break.
Successful candidates will be looking to

start in February 2026.

About Unity Holidays

Following a successful first year of trading, Unity Holidays has grown to operate

three holiday parks

and continues to expand.

Unity Beach is a vibrant coastal resort where guest experience sits at the heart of everything we do. Across our parks, we're proud of the welcoming, supportive culture we're building -- and the role our teams play in creating memorable stays for our guests and holiday homeowners.

We believe great experiences start with great people, and this is an exciting time to join us.

Why a season at Unity?

Great people, great energy, great atmosphere Busy days, sociable shifts and no two days the same A supportive team that's got your back Skills, confidence and experience you'll actually use A season you'll look back on and think "yeah, that was a good one"*

Our season runs from March - November in 2026.

The Role

As an Experience Advisor, you'll be at the heart of the guest journey and often the first and last point of contact for our guests and holiday homeowners.

You'll deliver warm, professional and organised service -- helping guests feel welcome, informed and supported from arrival through to departure.

What You'll Be Doing

Providing a friendly and professional welcome to guests and holiday homeowners Managing check-in and check-out processes accurately Acting as a central point of information about the resort, facilities and local area Responding to guest enquiries in person, by phone and email Handling guest feedback and resolving issues calmly and professionally Processing bookings, amendments and walk-in reservations Taking payments, refunds and pre-authorisations in line with procedures Preparing arrival packs, reports and guest documentation Liaising with Accommodation, Maintenance and Security teams Promoting resort facilities, activities and upgrades where appropriate Following cash handling, data protection and security procedures

What We're Looking For

Friendly, confident and guest-focused individuals Strong communication and organisational skills Calm and professional under pressure High attention to detail and accuracy Confident using IT and booking systems Flexible to work weekends, evenings and peak periods
Previous reception, hospitality or customer service experience is desirable but not essential.

Safeguarding & Checks

This role requires adherence to safeguarding, data protection, health & safety and security procedures.
A DBS check may be required depending on duties.

What You'll Get

Access to park facilities and discounts 25% off Food & Drink for you and your family 50% off Food & Drink while on shift Training and development opportunities Team recognition and reward schemes Holiday discounts across Unity Holidays parks Employee Assistance Programme A supportive team environment in a stunning coastal location

Ready for a Season You'll Actually Enjoy?

Apply now and join the team at Unity Beach!

Job Types: Full-time, Part-time, Zero hours contract

Pay: Up to 12.21 per hour

Benefits:

Discounted or free food Employee discount Health & wellbeing programme On-site parking Referral programme
Work Location: In person