Job Description

Are you passionate about hospitality and creating unforgettable experiences? At Happy Days, we don't just offer accommodation--we craft memories that last a lifetime. We are the largest accommodation group in Liverpool, with over 200 apartments, located across the city.

We're looking for a dynamic and enthusiastic Front of House team member to join our Happy Days family. If you thrive in a fast-paced environment and love making people smile, this is the perfect role for you. You'll be the face of our brand, ensuring every guest leaves happier than when they arrived.

Why join us?

Work in a vibrant, exciting environment where no two days are the same. Enjoy the satisfaction of creating memorable experiences for every guest. Be part of a company that values your creativity, initiative, and passion.

Job description

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. Assist with anything they need--from airport transfers to the best restaurant recommendations. Help create bespoke packages that allow guests to relax and enjoy every moment. To keep up to date with room prices and special offers to provide accurate information to guests. Be a part of a team that prides itself on going the extra mile. Actively seek/identify, secure new sales leads via website, social media and telephone. Achieve sales targets. Answering the telephone and directing calls accordingly. Receive deliveries, check delivery notes against stock received. Organise and maintain paper and electronic files. Filing and retrieving information and documents. Administrative and clerical duties. Carrying out any additional tasks instructed by the Company Directors. To build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service. To ensure that all reservations and cancellations are processed efficiently. To report any maintenance, breakage, or cleanliness problems to the relevant manager. To be responsible for accurate and efficient accounts and guest billing processes.

Skills and Experience Required:

Excellent organisational and communication skills are key, and we expect a professional and friendly manner in all correspondence. Minimum 1 years Front of House experience. All staff are expected to have a positive attitude towards work, be approachable and friendly to guests and colleagues, have a passion for customer service and ensure good communication, team work and attention to detail at all times. Ability to remain calm during difficult situations, or in a very busy environment. Excellent interpersonal skills, including a pleasant telephone manner. Good administrative skills and the ability to use email and booking systems.
Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount
Experience:

Hospitality: 1 year (required)
Work Location: In person