Job Description

Company Description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.


Our mission at, is to create memorable moments for our guests, by connecting hearts from arrival to farewell.


A job, a career or a calling - whatever brings you here, we have something for you!


As part of our team, you can have:



Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality A competitive salary Pension Scheme Eye Test Vouchers Cycle to work Scheme Staff Uniforms Provided And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality A competitive salary

At Novotel London Greenwich, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards but also propel your own career potential in a company that recognises and rewards.

Greet and assist guests on arrival and departure. Handle check-ins, check-outs, and reservations accurately. Answer phone calls and respond to guest inquiries promptly. Coordinate with other departments to meet guest needs. Maintain a clean, safe, and welcoming reception area. Follow all health, safety, and security procedures. Strong communication and customer service skills. Ability to work well in a team and handle challenging situations. Basic computer skills (booking systems, email, MS Office). Previous front desk or customer service experience is preferred. Shift work required, including evenings, weekends, and public holidays.

Qualifications

Proven experience in a front office or reception role within the hospitality industry Excellent customer service orientation with a friendly and professional demeanour Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong problem-solving skills and ability to make decisions under pressure Exceptional communication and interpersonal skills

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.


In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Excellent communicator with well-developed stakeholder management skills (internal and external) Exceptionally organised with the ability to efficiently prioritise manners. Ability to remain calm when under pressure. Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate,

please click 'apply' now! We'd love to hear from you!

One more thing...

By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Contract Type: Part Time Number of hours: PT Start date: ASAP * Location: Novotel London Greenwich