Job Description

Join a thriving holistic wellness centre in the heart of Balham.

We are a well-established, award-winning Complementary Therapy Centre in Balham, just a short walk from the station. With 6 beautiful treatment rooms, over 30 skilled therapists, and nearly 70 holistic treatments on offer, we are proud to be a hub for wellness in the local community.

We are currently seeking a highly organised, detail-oriented, and proactive individual to join our friendly and professional team. The successful candidate will initially begin in a reception role with full training and support, and will be promoted to Reception Manager upon successful completion of a probation period.

Role Overview

Position: Receptionist/Manager (following probation period)

Hours: 27.5 hours per week (set and non-negotiable)

Monday: 10:15am - 5:15pm Wednesday: 5:15pm - 9:45pm Thursday: 10:15am - 5:15pm Friday: 8:15am - 5:15pm

Key Responsibilities

Act as the first point of contact for therapists and reception staff Manage bookings and amendments (via phone, email, online, and in person Handle payments and front-of-house enquiries Maintain a consistently high standard of presentation at the front desk Create and distribute monthly newsletters Update website and schedule social media posts Generate and analyse weekly reports Liaise with prospective therapists and arrange viewings Actively seek new therapists, clients, and suppliers Attention to detail is essential in every aspect of this role, from accurate scheduling and communications to ensuring smooth day-to-day operations.

Requirements

Proven experience in a Receptionist or Front-of-House Manager role Able to commit to the specified shifts long-term Lives within 20 minutes travel time of SW12 Impeccable attention to detail and time management Calm, confident multitasker with excellent organisation skills Self-motivated and able to work independently Strong computer skills and familiarity with digital tools Social media experience preferred Willingness to cover occasional holiday shifts Interest in or knowledge of complementary therapies is a plus

What We Offer

A welcoming and supportive working environment Discounted treatments A structured path to promotion as Reception Manager Opportunity to grow within a respected wellness centre

To Apply

If you meet the requirements and are available for the listed shifts, please email your CV and a cover letter detailing your relevant experience and explaining why you'd be a great fit for this opportunity.

Job Types: Part-time, Permanent

Pay: 12.25-15.75 per hour

Expected hours: 27.5 per week

Benefits:

Employee discount
Schedule:

Weekend availability
Application question(s):

Can you give an example of a time you took initiative to improve a process or solve a problem at work? What experience do you have with managing social media or digital tools in a customer-facing role? Do you have experience/knowledge of complementary therapies? How long will it take you to travel to SW12 9RZ How do you stay organised and manage multiple tasks when the front desk gets busy?
Work Location: In person

Expected start date: 25/08/2025