Job Description

Company Description
Cosener's House Hotel is looking for a receptionist to join our team on a full time basis.
This is a 30 hour per week contract, working four shifts over seven days.
Shifts vary from 07:00-15:00/14:30-22:30
Rate of pay: 20,280.00PA (13.00 per hour) Over time is available.
Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• Full Hotel close down over the festive Christmas week
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our PerkBox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

At BaxterStorey, we believe that creating a lasting impression for our customers is not possible without the support of the entire team, that's why we're looking for a receptionist who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are enthusiastic and thrives in a harmonious and collaborative team, we would love to hear from you!

Job Summary:
We are seeking a professional and customer-focused Receptionist to join our team. The ideal candidate will have experience in a front-desk or customer service role and will be the first point of contact for our organization. The Receptionist will manage front desk operations, greet visitors, handle incoming calls, and support various administrative tasks.
Key Responsibilities:

• Greet and welcome guests in a professional and courteous manner
• Answer, screen, and forward incoming phone calls
• Provide basic and accurate information in person and via phone/email
• Maintain the reception area's cleanliness and presentation
• Support administrative team with data entry, filing, and other clerical tasks
• Manage hotel guest reservations, check in/ check out, guest payments
• Ensure compliance with company procedures and security protocols

Requirements:

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks and manage time effectively

Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Join us and bring your unique perspective to our team.

Skills Required