Job Description

About the Role

Acle Medical Practice in Norwich, are looking to recruit a medical receptionist to provide support to the reception department to ensure our patients get the best care possible. This position is offered on a part-time basis.


As part of carrying out this role, the receptionist will be answering phone calls, entering patient data and scheduling patient appointments and home visit appointments. This post requires a kind and caring individual with an eye for detail.



Main duties include;


Work as part of a team to ensure the smooth and efficient running of the surgery to deliver the best possible service to patients. Undertake your duties in a professional, confidential and efficient manner. Liaise effectively with other health professionals and colleagues. Ensure efficiency of appointment system and monitor flow of patients into consulting rooms. Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed. Ensure reception and work area is kept neat and tidy. Manage and assist with online digital appointment service. Answer telephone and deal appropriately with enquiries. Book appointments ensuring sufficient information is recorded to retrieve medical records. Where applicable enter results and other information into computerised patient records. Enter requests for home visits onto EMIS system incorporating all required data and where necessary refer to the duty doctor. Liaise with doctors and nurses to provide maximum support to surgeries and clinics. Prepare surgery and clinic lists ensuring all patients notes are available. Arrange hospital transport when required. Ensure patient and Practice confidentiality is maintained at all times. Using computer to access, extract and enter patient information.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will have the following;

Essential:

Good written and verbal communication skills Computer Skills Ability to work as part of team Ability to think and work effectively Ability to work with the public Experience of working with members of the public Experience of working as part of a team Excellent understanding of confidentiality

Desirable:

Experience of working in general practice Knowledge of Emis Experience of working in primary care Experience of working in a GP practice Knowledge of Emis

About Us

Acle Medical Partnership is a rural 9 doctor dispensing practice providing care to approximately 9,500 patients in and around Acle in north Norfolk.



Our team is led by 4 partners who work with 2 salaried GPS, 1 retainer GP, advanced paramedic, 2 advanced nurse practitioners, physicians associate, nursing team and HCAs. We have an excellent non-clinical admin and reception team.



We have a branch surgery in the pretty village of Reedham. We are a teaching practice with year 2 students. Our clinical system is Emis. Acle Medical Partnership is a GMS practice with a good CQC rating. We are a friendly practice and offer high levels of support.



We are looking for a candidate that fits well into our Practice and whose priorities are excellent patient care and teamwork. The focus of this role is to deliver a well led, safe, effective, patient centred and profitable dispensary. We promote a good work life balance and provide private healthcare insurance for all staff.



We have regular team meetings, clinical and non-clinical and have a very supportive partnership.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.