Job Description

OUTLINE OF DUTIES & RESPONSIBILITES To greet patients in a friendly and courteous manner at all times To answer telephone calls in a polite and professional manner To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system Answering patient queries regarding various Practice policies and initiatives Advise patient when completing new patient registration forms, explaining the surgery policies To listen to patient complaints, making sure that they are addressed and dealt with appropriately To retrieve patients medical records for various clinics and surgeries and file back patient medical records in the correct order Fax correspondence as requested and record To scan all hospital correspondence accurately using the Docman System Process repeat prescriptions as per the Practice policy Ensure all forms are passed to the appropriate destination and completed and checked by you when required Receiving and recording requests for home visits in line with expected standards Receiving, recording and booking requests for transport Direct accurate patient information to the appropriate clinician using EMIS Web To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays Chaperone GP if required, following training Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters To ensure that strict confidentiality protocols are adhered to Attend and contribute to staff meetings To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager Opening and closing of premises when required To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice. Add registrations to the system as per policy Promote, encourage and activate patient on-line access Ensure relevant/appropriate contacts with patients are documented in notes Ensure email, tasks, Docman and EMIS email are checked daily. Open and process post according to agreed practice policy Frank and post out-going mail as per policy Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Complete all required regular training Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Ensure you are aware of the organisations safeguarding policys and procedures and know how to action any concerns.

Quality:

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Comply with Information Governance requirements Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate