Job Description

Are you looking to work for an organisation with a real purpose - one where there is no limit to fresh ideas and discovering what's next?

Join us at the Retail Trust.

As the industry's charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that's right, everyone. That's more than three million retail colleagues and their families. And you can help to achieve that mission.



We're on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We're looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.



If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for two years in a row, we want to hear from you!

Position:

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25,207.00 per annum (13.85 per hour)

35 hours per week

Monday - Friday, 9am - 5pm

Onsite - Marshall Hall, Mill Hill

We are looking for a motivated individual to join our Mill Hill team, responsible for providing a front-line reception/administration service, as well providing support to the Estate Manager and other estate staff.



Your day will be spent undertaking general administrative duties, providing a high standard of customer service to residents, staff visitors and external contacts. This role is a varied and fast paced role that requires someone who can organise and prioritise tasks.


Duties include:

To take responsibility (and to arrange cover when necessary) for the reception desk, acting as a first point of contact for residents, staff, visitors and external contacts. Maintenance of office equipment, ordering stationery, consumables, etc., as required, online and over the phone. Maintaining records manually but also via our IT systems e.g. Business Central and Housing CRM. Dealing with incoming and outgoing correspondence. Logging maintenance requests and liaising with maintenance team members and contractors regarding repairs to properties. Facilitating communication between the residents and the management team. Taking minutes and notes of meetings as requested and disseminating/ sharing these as per policy, processes and instruction. Process orders and assisting with residents' enquiries or complaints in a polite and courteous manner. Organising and coordinating resident activities. Liaising with Adult Social Care and other agencies to implement the delivery of required services for residents.

Requirements:

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We are looking for a caring individual, someone who can demonstrate empathy as well as remaining professional at all times. Ideally, you will have experience in a busy office environment and have a relevant qualification. Previous experience in working with older generation would be beneficial but not essential for the role.

Knowledge/Skills

IT literate including Word and Excel Excellent customer service skills Excellent communication skills (written and oral) and the ability to communicate with a wide range of people in person and by telephone Numeracy skills Ability to set up and maintain effective computer and manual administrative systems Ability to work to a high degree of accuracy and attention to detail Ability to follow verbal and written instructions and undertake a variety of tasks Ability to prioritise work and ability to work to deadlines Basic health and safety and fire precaution procedures.

Disposition

Ability to work as part of a team as well as independently Ability to work without close supervision Ability to communicate with a wide range of people Caring and professional Sound judgement and common sense Ability to react calmly in crisis Flexibility in hours and work practices and willingness to undertake a variety of tasks Sensitivity to the needs and concerns of vulnerable adult client groups Willingness to undertake training (health & safety, vocational and developmental) A commitment to diversity and equality issues.


You will need to be flexible with working hours as this role requires being part on the on-call rota.

Other information:

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We look after you by providing you with:



A pension scheme of up to 9% employer contributions. Market-leading wellbeing and perks package which includes:Life assurance of four times your salary.A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.Access to a confidential free counselling and support phoneline.The day off to celebrate your birthday including a 20 voucher to spend.Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.Additional days of leave for wellbeing, volunteering and personal development.


If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.